Shipping Software

Getting Started (Training)

• 1. Intro to Your Cahoot Dashboard
• 2. Lifecycle of an Order
• 3. Daily Fulfillment Workflow
• 4. Workflow Step 1: Add Package Data
• 5. Workflow Step 2: Fix Order Errors
• 6. Workflow Step 3: Ship Orders

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Manage Orders

• Adding Manual Labels to Sales Orders
• Ship to Puerto Rico and US Territories
• Search, Sort and Filter Cahoot Grids
• Order Statuses
• Fulfillment Cut Off Times & Holidays
• Order Grids

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Ship Orders

• Creating Shipping Labels: Complete Guide
• Managing Shipping Labels: Print, Reprint & Void
• Automatic Box Selection for Multi-Item Orders
• Creating Packaging & Shipping Supplies
• Configuring Package Manager Data for SKUs
• Using Barcode Scan Verification for your Own Orders

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Manage Shipments

• Exporting Sales Order and Shipment Data
• Voiding Shipping Labels
• Tracking Numbers Report
• Claiming Refunds from Carriers for Late Deliveries
• Excluding Orders

Inventory

• Creating Products
• Updating Products in Bulk
• Understanding Inventory Sync Across Sales Channels
• Inventory Tracking and Adjustments for Packaging
• Package Manager Overview
• Printing Product Barcodes

Reports

• Shipment Insights

FAQ

• How Cahoot's Shipping Service Selection Works
• Why are Orders in Manual Review?
• What does "Carrier Label Error Encountered" mean?
• Carrier Fees & Surcharges
• Account Configuration and Settings
• Resetting Cahoot Login Credentials (Password or Email)

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