Shipping Software

Getting Started (Training)

• 1. Intro to Your Cahoot Dashboard
• 2. Lifecycle of an Order
• 3. Daily Fulfillment Workflow
• 4. Workflow Step 1: Add Package Data
• 5. Workflow Step 2: Fix Order Errors
• 6. Workflow Step 3: Ship Orders

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Manage Orders

• Ship to Puerto Rico and US Territories
• Search, Sort and Filter Cahoot Grids
• Order Statuses
• Package Manager
• Fulfillment Cut Off Times & Holidays
• Order Grids

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Ship Orders

• Creating New Packaging & Shipping Supplies
• Printing Shipping Labels
• Creating USPS End of Day SCAN Forms
• Configuring Package Manager Data for SKUs
• Using Scan Verification
• Auto-Label Creation for Multi-Line & Multi-Quantity Orders

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Manage Shipments

• Exporting Sales Order and Shipment Data
• Reprinting Shipping Labels
• Voiding Shipping Labels
• Tracking Numbers Report
• Claiming Refunds from Carriers for Late Deliveries

Inventory

• Understanding Inventory Sync Across Sales Channels
• Inventory Tracking and Adjustments for Packaging
• Creating and Updating Products in Bulk
• Changing Bin Locations
• Printing Product Barcodes
• Configuring Alias SKUs

Reports

• Shipment Insights

FAQ

• Why are Orders in Manual Review?
• What does "Carrier Label Error Encountered" mean?
• Carrier Fees & Surcharges
• Account Configuration and Settings
• Resetting Cahoot Login Credentials (Password or Email)
• International Shipping FAQ