Creating Shipping Labels with Direct Shipments

Use Direct Shipments to create a shipping label that isn't tied to a sales order, such as a replacement item, a sample, or a return when there's no original order in Cahoot. You enter the addresses, items, and package details yourself, then compare rates and print the label.

How to Create a Direct Shipment Label

Direct Shipment labels can be created for any shipment from any address you specify. Each label needs a Ship From address, a Ship To address, at least one item, and package details.

1. Go to Orders > Direct Shipments in the top menu.
2. Click Create Shipping Label.
3. Select or add the Ship From and Ship To addresses. Click Save to Address Book for any address you'll use again.
4. Add at least one item by entering a SKU or barcode, or click Add Item.
5. Enter the package details: carrier, package type, dimensions, and weight.
6. Click Get Rates and select a shipping service from the rates table.
7. Review the details and click Create Shipping Label.

How to Print Direct Shipment Labels

Direct Shipment labels, including return labels created from a sales order, are printed from the All Direct Shipments page.

1. On the All Direct Shipments page, select the checkboxes next to the labels you want to print.
2. Click Print Shipping Label. For international shipments, also click Print Other Forms to print customs documents.

Printed labels show a Shipped On timestamp in the grid.

Shipping internationally? See Configure Products for International Shipping.

How to Void a Direct Shipment Label

Void any Direct Shipment or return label you no longer need before it ships. Eligible voided labels are refunded.

1. On the All Direct Shipments page, click the Shipment ID to open the shipment details.
2. Click Void Label.