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When shipping to Puerto Rico and other US territories, carriers require specific address formats in Cahoot's Edit Address dialog. Using the wrong format will cause label creation to fail. The correct format depends on which carrier you intend to use — USPS handles these destinations differently than FedEx, UPS, and DHL.

Important: The address format you need depends on the carrier. If you change carriers after editing the address, you may need to update the address format again to match the new carrier's requirements.

USPS Address Format

USPS treats US territories as domestic destinations. When creating a USPS shipping label for a US territory address, format the address in Cahoot as follows:

  • State/Province — Select the full territory name (e.g., Puerto Rico)
  • Country — Select United States
Note: USPS does not require customs declarations for shipments to US territories. These are treated as standard domestic shipments.

Example: USPS shipment to Puerto Rico

Edit Address dialog showing USPS format — State/Province set to Puerto Rico, Country set to United States
Click to expand image

FedEx, UPS, and DHL Address Format

FedEx, UPS, and DHL (Express and eCommerce) treat US territory shipments as international. When creating a label with any of these carriers, format the address in Cahoot as follows:

  • State/Province — Use the two-character abbreviation (e.g., PR for Puerto Rico)
  • Country — Select the territory name (e.g., Puerto Rico)
Important: Because these carriers treat US territory shipments as international, you must select an international shipping service and print the customs declaration to include with the shipment. See Shipping International Orders for instructions on printing and attaching customs forms.

Example: FedEx/UPS/DHL shipment to Puerto Rico

Edit Address dialog showing FedEx/UPS/DHL format — State/Province set to PR, Country set to Puerto Rico
Click to expand image

US Territory Address Reference

Use the table below to find the correct State/Province and Country values for each US territory when shipping with FedEx, UPS, or DHL.

Destination State/Province Country
American Samoa AS American Samoa
Guam GU Guam
Marshall Islands MH Marshall Islands
Micronesia FM Micronesia
Northern Mariana Islands MP Northern Mariana Islands
Palau PW Palau
Puerto Rico PR Puerto Rico
US Virgin Islands VI US Virgin Islands
Note: For USPS shipments to any of the territories listed above, use the full territory name in the State/Province field and set Country to United States.

How to Edit the Address in Cahoot

If an order's address needs to be reformatted for the correct carrier, you can update it directly from the order details page.

1Navigate to the Sales Order page for the order.

2Click Edit & Validate Address.

3Update the State/Province and Country fields to match the carrier format described above.

4Click Save.

Tip: If the label still fails after editing the address, see Fixing Invalid Addresses Using Address Validation for additional troubleshooting steps.
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