Cahoot's unique Shipment Insights provide key data points that help keep track of your shipments to better serve your customers.

Video Walkthrough

Step-by-Step Guide

1. Click Refresh on the Shipment Insights section on the Cahoot Dashboard, or navigate to Reports > Other > Shipment Insights.

2. Learn about each insight and how they should be interpreted and/or used:

a. Orders Not Yet Shipped: This number requires the highest priority attention. This means you have shipping labels that are NOT printed yet and your carrier pickup window opens within the next 30 minutes. 

b. Labels Printed Late: The number of shipping labels that were printed after the expected carrier pickup window closed. 

c. Returned to Cahoot: Shipments that were returned to Cahoot's Returns Department. 

d. Returned to Sender: Shipments that were returned to Cahoot's Warehouse. 

e. Late Origin Scans: Shipments that are missing an origin scan after the carrier pickup window closed. Please note that carriers will sometimes miss origin scans but will scan packages at a later stop or when they return to the hub. As such, origin scans are not considered 'late' until ~2am local time the following day.
f. Carrier Exceptions: This includes dynamic cases such as Returned to Sender, Undeliverable, Damaged in Transit, etc. Cahoot will send you an email notification for each exception detected individually. Create a Support ticket if you wish to stop receiving these emails.

g. Carrier Missed SLA: Orders that were shipped by you or a Cahoot on-time, but the carrier delivered late according to their guaranteed delivery date and time. You can file a claim for a refund when this occurs. Learn how to file carrier refund claims. Many companies charge 40 - 60% of the captured refunds for performing this service. Cahoot gives it to you as self-service for free. 

h. Eligible Orders Shipped Outside Cahoot: Orders that were fulfilled outside of Cahoot despite Cahoot having been assigned to ship them. This indicates possible missed opportunities for fulfillment optimizations and may lead to double-shipping orders. Investigate these and make corrections to fulfillment workflows to prevent them.

i. Package Scan "Weight/Dim" Mismatch: This means shipping labels were generated with different package dimensions and/or weight than what is configured in the SKU's Package Data.