Shipment Insights
Cahoot's Shipment Insights report provides key data points that help you track shipments, catch fulfillment issues early, and better serve your customers. This article explains how to access the report and how to interpret each metric.
How to Access Shipment Insights
There are two ways to open the Shipment Insights report:
- Click Refresh on the Shipment Insights section of the Cahoot Dashboard, or
- Navigate to Reports > Other > Shipment Insights
Understanding Shipment Insights Metrics
Orders Not Yet Shipped
Shipping labels that have not yet been printed, with the carrier pickup window opening within the next 30 minutes. This metric requires the highest priority attention — act immediately to avoid missed pickups.
Labels Printed Late
The number of shipping labels printed after the expected carrier pickup window closed. Review these to identify patterns and adjust label printing workflows accordingly.
Returned to Cahoot
Shipments that were returned to Cahoot's Returns Department. Monitor this metric to stay on top of return volume and any processing actions needed.
Returned to Sender
Shipments that were returned to the Cahoot warehouse as undeliverable. These may require re-shipment or customer follow-up.
Late Origin Scans
Shipments missing an origin scan after the carrier pickup window closed. Carriers sometimes miss origin scans but catch packages at a later stop or when they return to the hub. Origin scans are not flagged as late until approximately 2am local time the following day.
Carrier Exceptions
Dynamic carrier-reported issues including Returned to Sender, Undeliverable, Damaged in Transit, and similar events. Cahoot sends an individual email notification for each exception detected. To stop receiving these emails, Submit Ticket.
Carrier Missed SLA
Orders shipped on time by you or Cahoot, but delivered late by the carrier past their guaranteed delivery date and time. You are eligible to file a claim for a refund when this occurs.
Eligible Orders Shipped Outside Cahoot
Orders fulfilled outside of Cahoot despite Cahoot having been assigned to ship them. This indicates missed fulfillment optimization opportunities and may result in double-shipped orders. Investigate these cases and correct your fulfillment workflows to prevent recurrence.
Package Scan "Weight/Dim" Mismatch
Shipping labels were generated with different package dimensions or weight than what the carrier scanned at their facility. See the deep dive section below for full details on causes, carrier behavior, and resolution steps.
Deep Dive: Package Scan Weight/Dim Mismatch
This insight tracks discrepancies between the package information declared during label creation and what the carrier actually scans at their facility. Mismatches can result in billing adjustments, compliance issues, and unexpected shipping charges.
Weight Mismatches
The system compares the weight entered during label generation against the weight recorded by the carrier at origin scan:
- Weights are converted to pounds (if entered in ounces) and rounded to 2 decimal places.
- Orders are flagged if weights differ by more than 10%.
- USPS typically does not provide weight data in origin scans — this check applies primarily to UPS and FedEx.
Dimension Mismatches
The system compares package dimensions (length, width, height) from your label against what the carrier scans:
- Compares the longest, middle, and shortest dimensions.
- USPS and UPS typically do not provide dimensions in origin scans — this check primarily applies to FedEx.
Common Causes
- Package dimensions in your Package Manager don't match what's actually being shipped.
- Product weights are inaccurate in your SKU data.
- Multi-item orders where combined weight differs from expected.
- Carriers rounding measurements differently than expected.
- Using incorrect packaging materials or box sizes.
Resolution Steps
1In the Shipment Insights report, locate orders flagged with Package Scan Weight/Dim Mismatch.
2Click into each sales order to view the package dimensions and weight used for label creation — these appear in the Shipments section at the bottom of the order details page.
3For an overview of package dimensions and weights by SKU, navigate to Products and add these columns to your view: Package Length, Package Width, Package Height, and Package Weight.
4Physically measure and weigh your products to verify the accuracy of what's configured in Cahoot.
5If discrepancies persist, contact the carrier directly to obtain their scanned measurements and compare against your Cahoot data.
6Update your SKU package data in Cahoot to reflect accurate measurements and prevent future mismatches.
When to Take Action
| Metric | Priority | Action |
| Orders Not Yet Shipped | 🔴 Immediate | Print labels before the pickup window opens |
| Carrier Exceptions | 🔴 Immediate | Review each exception email and take corrective action |
| Carrier Missed SLA | 🟡 As needed | File a carrier refund claim for eligible shipments |
| Eligible Orders Shipped Outside Cahoot | 🟡 As needed | Investigate and correct fulfillment workflow routing |
| Package Scan Weight/Dim Mismatch | 🟡 As needed | Review and update SKU package data in Cahoot |
| Late Origin Scans | 🟢 Monitor | Wait until 2am local time; contact support if unresolved |
| Labels Printed Late | 🟢 Monitor | Review patterns and adjust printing workflows |
| Returned to Cahoot / Returned to Sender | 🟢 Monitor | Review returns and determine re-shipment or resolution |
Support & Next Steps
- For questions about a specific shipment exception, Submit Ticket.
- To file a refund for a carrier-missed delivery, see How to File Carrier Refund Claims.
- To update SKU package data, navigate to Products in Cahoot and edit the relevant SKU dimensions and weight.