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Follow the steps below to export 12 months of shipment data from ShipStation and send it to your Cahoot contact for a fulfillment cost analysis.

What we need: Label cost paid, carrier and service used, package dimensions (L x W x H), package weight, ship-to location, and ship date — for the past 12 months.

Step 1: Filter to 12 Months of Shipments

1Log in and click the Shipments tab.

ShipStation Shipments tab in the top navigation
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2In the left sidebar, select Shipped > Recent.

3In the Filter By menu, click Other > Order Date, select Custom Range, enter the 12-month window, and click Apply.

Filter By menu with Custom Range date picker for Order Date
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Step 2: Create a Custom Export Format

1Click Export Shipments at the top of the grid.

Export Shipments button at the top of the Shipments grid
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2Click Create new format.

Export Shipments dialog with Create new format button
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3Name the format Cahoot Export.

4Move every field from Available fields to Selected fields for export using the right arrow button.

Custom export format field selector with Available fields and Selected fields
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Privacy: You may exclude recipient name, email, phone, and street address. Please keep city, state, postal code, and country.

5Click Save Export Format.

Step 3: Run the Export

1Select Export all [N] records in the current view.

2Select Export Shipments (not Shipment Line Items).

3Select your Cahoot Export format.

4Click Export.

Export Shipments dialog configured to export all records using custom format
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Step 4: Send the File

Email the CSV to your Cahoot contact. If the file is too large, upload it to Google Drive or Dropbox and share the link.

Troubleshooting

Export Too Large? Try Smaller Batches

High-volume accounts may time out on a 12-month export. Re-run the export with a shorter date range and send multiple files — we will combine them on our end:

  • First try: 6 months at a time (two files)
  • If that fails: 3 months at a time (four files)
  • If that still fails: 30 days at a time (twelve files)

Your saved export format will be reused automatically for each batch.

Download Won't Start

If you click Export and no file downloads, try these in order:

  • Open an Incognito (Chrome) or Private window and try again
  • Try a different browser (Chrome ↔ Firefox)
  • Clear cache and cookies for the ShipStation domain
  • Reduce the date range further

Alternate Method: Insights Reports Export (Video)

If the Shipments tab export continues to fail, you can use the Reports export as a fallback. Note that this method is missing some fields we need (most notably package dimensions), so we may follow up to request additional data.

1Go to Insights > Reports.

2Scroll to the bottom and click Shipped Orders.

3Set the Date Range to the 12-month window.

4Click Export to Excel and send the file to your Cahoot contact.

 

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