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When using Cahoot for fulfillment, some orders may occasionally go to No Match Found status, indicating that the order could not be assigned to a Cahoot fulfillment partner. As a seller, you must promptly review these NMF orders, identify and resolve any underlying issues, and reset them for successful assignment to a Cahoot fulfillment location.

 

Important: Cahoot does NOT monitor orders in No Match Found status so it's crucial that you proactively check for them daily and take action. 

 

Top Reasons and Solutions

 

  1. Inventory Issues: Cahoot is out of stock for the items on the order.
    Note: A warning sign will appear on the order page indicating insufficient inventory. 

    Recommended actions:
    • Restock: Submit a new inbound shipment to replenish inventory at the Cahoot location, and reset the order after the inbound is received and inventory becomes available.

    • Split Order: For multi-quantity or multi-line orders where Cahoot can partially fulfill the order, consider splitting the order to enable partial shipping.

    • Remove Order: Ship the order from your own location or cancel the order in your marketplace and notify the customer. Make sure to exclude the order if Cahoot will not be fulfilling the order. 

      Note: You can also hover over the [Qty Ordered] number to view an inventory breakdown by Cahoot location. 


  2. Product Configuration Issues: Issues with product data can lead to orders being in No Match Found. 
    Note: If hovering over the [Qty Ordered] number on the order page does NOT reveal a list of Cahoot locations, this means the item is not configured as a Cahoot SKU. 

    Common product issues include: 
    • Missing Alias SKUs: If an alias SKU is not appropriately configured, it will not match to the associated SKU at the Cahoot warehouse.

    • The Cahoot Only Fulfilled setting is Unchecked: If this setting is unchecked, then orders may be assigned to you for fulfillment rather than a Cahoot warehouse.

    • International Product Data is Missing: This additional information is required to fulfill any international shipments.

  3. Invalid Address: Customer address cannot be validated. Contact your customer to get the correct address and update it in Cahoot. Learn more about how to handle invalid address orders. 

 


After fixing the underlying issues, simply Reset the order so it can be assigned to Cahoot fulfillment partner. Learn more about Resetting Orders. 

 

 

Fixing Failed Labels

 

When Cahoot encounters issues creating shipping labels, affected orders are automatically flagged for Manual Review and appear in the Failed Labels section of your dashboard. Sellers must fix the issues so the orders can be fulfilled by Cahoot.

 

See the linked article for more information about Fixing Labels that Fail Auto-Label Creation. 

 

Note: The Failed Labels report consists of two columns: "Your Orders" and "Partner Orders" which both require your attention.  

Your Orders: Orders in No Match Found status, unable to be assigned to a Cahoot Fulfillment Partner until the issues with the order are resolved. 

Partner Orders: Orders in Match Confirmed status, successfully assigned to a Cahoot Fulfillment Partner but require your attention to resolve specific issues before labels can be generated.

 

Please notify Cahoot Support if you identify any issues with orders after you have reviewed them.

 

 

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