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When using Cahoot for fulfillment, some orders may occasionally go to No Match Found status, indicating that the order could not be assigned to a Cahoot fulfillment partner. As a seller, you must promptly review these NMF orders, identify and resolve any underlying issues, and reset them for successful assignment to a Cahoot fulfillment location.

 

Important: Cahoot does NOT monitor orders in No Match Found status so it's crucial that you proactively check for them daily and take action. 

 

Top Reasons and Solutions

 

  1. Inventory Issues: Cahoot is out of stock for the items on the order.
    Note: A warning sign will appear on the order page indicating insufficient inventory. You can also hover over the [Qty Ordered] number to view an inventory breakdown by Cahoot location. 

    Recommended actions:
    • Restock: Submit a new inbound shipment to replenish inventory at the Cahoot location, and reset the order after the inbound is received and inventory becomes available.

    • Split Order: For multi-quantity or multi-line orders where Cahoot can partially fulfill the order, consider splitting the order to enable partial shipping.

    • Remove Order: Ship the order from your own location or cancel the order in your marketplace and notify the customer. Make sure to exclude the order if Cahoot will not be fulfilling the order. 



  2. Product Configuration Issues: Issues with product data can lead to orders being in No Match Found. 
    Note: If hovering over the [Qty Ordered] number on the order page does NOT reveal a list of Cahoot locations, this means the item is not configured as a Cahoot SKU. 
    Common product issues include: 
    • Missing Alias SKU: An Alias SKU is a way to link different product SKUs that represent the same physical item in your inventory. Learn more about how to configure alias SKUs. 

    • Cahoot Only Fulfilled Setting: The Cahoot Only Fulfilled setting is a product-level configuration. If this setting is unchecked it will cause orders to go to No Match Found status for you to ship. Enable this setting for your Cahoot SKUs if you want all orders assigned to a Cahoot fulfillment partner. 
    • Missing International Product Data: Missing international product data will cause issues with label creation. Learn more about configuring products. 

  3. Invalid Address: Customer address cannot be validated. Contact your customer to get the correct address and update it in Cahoot. Learn more about how to handle invalid address orders. 

 


After fixing the underlying issues, simply Reset the order so it can be assigned to Cahoot fulfillment partner. Learn more about Resetting Orders. 

 

Identify Orders that Require Your Attention

 

To quickly identify orders that need your attention, navigate to the Failed Labels section of your Cahoot dashboard. You can learn more about Fixing Labels that Fail Auto-Label Creation. 

 

Note: As a seller using Cahoot for fulfillment, you only need to worry about "Invalid Address" orders. The Failed Labels report consists of two columns: "Your Orders" and "Partner Orders" which both require your attention. 

Your Orders: Orders in No Match Found status, unable to be assigned to a Cahoot Fulfillment Partner until the issues with the order are resolved. 

Partner Orders: Orders in Match Confirmed status, successfully assigned to a Cahoot Fulfillment Partner but require your attention to resolve specific issues before labels can be generated.

 

Please notify Cahoot Support if you identify any issues with orders after you have reviewed them.

 

 

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