Adding Alias SKUs

Alias SKUs allow you to link different product identifiers that represent the same physical inventory item. For example, if you sell the same red t-shirt using different SKU names across Amazon, Walmart, and eBay, you create one Primary SKU in Cahoot and connect the other marketplace SKUs as Aliases. This ensures accurate inventory tracking and streamlined fulfillment across all your sales channels.

How to Add Alias SKUs

1Navigate to Products > All Products

2Use the search filters to find your Primary SKU and click Edit in the Action column

3Click the Alias SKUs tab

4Enter the alias information:

• SKU Name (required) - The marketplace-specific SKU identifier
• ASIN (optional) - Include if the item is listed in Amazon Seller Central
• Item Name (optional) - Include if it differs from the Primary SKU's item name

5Click Save to complete the configuration

Adding Multiple Alias SKUs in Bulk

For adding multiple aliases at once (up to 25 SKUs at a time):

1In the Alias SKUs tab, click Bulk Copy

2Enter each alias on a separate line in comma-separated format:

SKU1,ASIN1,ItemName1
SKU2,ASIN2,ItemName2
SKU3,ASIN3,ItemName3

3Click Save

Verification

When an order is imported for an Alias SKU, both the Primary SKU and the Alias SKU will be displayed on the Order Details page, confirming the alias is working correctly:

Troubleshooting: Fixing Alias SKU Configuration Issues

When orders arrive before Alias SKUs are properly configured, Cahoot automatically creates them as new Primary SKUs. This causes orders to be marked as "No Match Found" instead of routing to "Match Confirmed" for Cahoot fulfillment.

Resolution Steps

Step 1: Rename the Incorrectly Created Primary SKU

1Navigate to Products > All Products

2Search for the SKU that should be an alias (not a primary) and click Go

3Click Edit in the Action column

4Add the suffix "-delete" to the SKU name (e.g., change "ABC123" to "ABC123-delete")

5Check the box at the bottom of the page to save without completing all required fields

6Click Save

Step 2: Add the SKU as an Alias to the Correct Primary SKU

1Return to Products > All Products

2Search for the Primary SKU that should have this alias

3Click Edit in the Action column

4Click the Alias SKUs tab

5Add the Alias SKU information:

• SKU Name: Enter the original SKU name (without the "-delete" suffix)
• ASIN: Include if applicable
• Item Name: Include if applicable

6Click Save

Step 3: Reset Existing Orders

1Navigate to any orders in "No Match Found" status

2Click Reset on these orders (see Resetting Orders for detailed instructions)

3The orders should now route to "Match Confirmed" for Cahoot fulfillment

Verification After Troubleshooting

After completing these troubleshooting steps, new orders with the alias SKU should automatically:

• Route to "Match Confirmed" status
• Link to the correct Primary SKU for fulfillment
• No longer appear as "No Match Found"

Video Walkthrough