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Cahoot offers three flexible methods to create and update your products. Learn how to use manual product creation, bulk import, or catalog import to set up your inventory.


This article & video will guide you through essential product configurations, including international shipping settings, adding Alias SKUs, and advanced order fulfillment features. 

 

Video Walkthrough

Video Timestamps
Jump directly to a specific part of the Video:

0:00 Opening Notes
0:55 Add New Product
2:53 Product Dimensions and Weight
3:36 Special Instructions
3:49 International Shipping
4:23 More Details (Optional)
4:40 Alias SKUs
5:33 Package Data
6:17 Add New Packaging
 7:55 Additional Options

 

Creating Products Manually

1. Log into Cahoot and go to Products > All Products.

 

Note: If your Amazon store is connected directly to Cahoot, your product catalog will automatically be imported, but only for the Amazon channel at this time. When Cahoot imports an order for a SKU that doesn’t already exist in Cahoot, the product will be created automatically. It will need to be enriched with Barcode, Bin Location, and other metadata that may be important to you, but the core product will be created using the SKU details received from the Sales Channel. In the absence of one of these scenarios, the products will have to be created manually.

 

2. Click Add New Product.

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Note: If you are in the middle of Creating an Inbound, you can also get to the Add New Product page by clicking the Add New Product button in the Search and Add Items window. mceclip0.png

 

3. Enter Required Fields

a. Channel: (i.e. from which channel(s) is Cahoot receiving orders for this SKU).  If you sell this SKU on multiple channels integrated directly with Cahoot, and any one of them is Amazon Seller Central, then select Amazon.

b.  Item Name

c. SKU (aka Master SKU or Primary SKU): SKUs must be unique per Sales Channel.

d. Barcode: must be unique for each product.

 

Important: The SKU Name you enter must match the SKU value in your Sales Channel EXACTLY unless it's an Alias SKU. The Master SKU value cannot be changed after the product is created so it's important to double check that you entered the correct SKU values.

 

4. The following optional fields are added to Pick Lists and Packing Slips to help with fulfillment accuracy.

a. UPC

b. Bin Location

c. Size, Color, Flavor, and Scent

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Note: For sellers using both Cahoot Shipping Software and Fulfillment Services, there will be an additional setting on the product editor called, Cahoot Only Fulfilled. 


5. Enter your product Dimensions (inches) and Weight (pounds). This product data is used by our 3D Package Selector Tool which picks the optimal box for your shipment based on the physical size of your product. These product dimensions are NOT used for shipping label creation unless the SKU ships via Original Manufacturer Package (SIOC).

 

6. The following fields are only required if Cahoot is shipping this SKU, otherwise optional

a. Preferred Packaging: This is the packaging type you suggest we use for shipping the item. Hover over the help icon for details about each package type.

b. Units Per Master Case, Master Case Dimensions, and Master Case Weight are used for Cycle Counts (i.e., 24 single units fit inside one master case/carton), and for bulk shipments.

c. Special Storage/Handling Instructions (i.e., fragile, storage temperature, etc.). If left blank, the product will be shipped/stored at Cahoot's sole discretion.

 

TIP: Use the checkbox at bottom of the page to skip the fields that are only required for SKUs shipped by Cahoot. 

 

9. Optional: Enter HAZMAT information for this product on the More Details tab. This will help to identify the correct shipping stickers required by the carrier.

Important: All hazardous materials SKUs need to be properly assigned to their HAZMAT classification if Cahoot is shipping the SKU. Failure to comply with HAZMAT requirements can result in refused shipments, seized shipments, and possibly penalties and/or fines from carriers and/or Cahoot. Read more about the Hazardous Materials and Restricted Products Policy.

 

International Product Data

10. International shipments require the following info for all carriers for customs declarations:

a. Manufacturer

b. Brief Product Description (this should include product materials and color)

c. Harmonized Code

d. Country of Origin

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11. Click Save to create your new SKU.

 

 

Adding Alias SKUs

 

IMPORTANT: The most important point to make about Alias SKUs is that they MUST be added BEFORE an order for the alias SKU is imported into Cahoot, or it will be created as a new unique product, and Cahoot won’t recognize the order as fulfillable (if applicable). Learn more about Configuring Alias SKUs if they were not added before orders were imported to Cahoot. Otherwise, follow the steps below:

 

12. Go to Products > All Products, and click Edit in the Action column next to the SKU you are updating.

 

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13. On the Alias SKUs tab, enter the Alias SKU(s), Item Name(s), and if this SKU is being sold on Amazon, enter the ASIN. Click Save.

 

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14. Lastly, make sure to Add Package Data for the SKU if you're using Cahoot Order Fulfillment Software. It can be entered now or it can be entered progressively in the SKUs Missing Package Data section of your Cahoot Dashboard as you receive your first orders for the newly created products.

 

Note: Once your products have been created, you can now prep your inventory and Create your Inbound Shipments going to Cahoot fulfillment centers. 

 


More SKU Details (optional)
Most of these fields are NOT editable after the product is created, so please enter this information cautiously.

 

IMPORTANT: You can enter additional Channel-specific SKUs for ChannelAdvisor, Shopify, Magento, and/or BigCommerce, but you must also add them as Alias SKUs. Entering Channel SKU fields without also adding them as Alias SKUs will cause new unique SKUs to be created that are not mapped to the Master SKU. To avoid any confusion and to save yourself the extra step, it’s best not to add any additional Channel SKUs in these fields. Instead, add them only as Alias SKUs.

 

  • External Product Id allows you to enter an alternate ID such as ASIN, UPC, or ISBN.
  • External Product Id Type defines the External Product Id entered above.
  • Standard Price is the master price before any discounting or coupons are applied. This is the price upon which all other pricing is based for this product.
  • List Price is the MSRP.
  • Product Description is how you would describe your product.
  • Brand Name refers to the manufacturer's brand (Nike, Champion, etc).
  • Main Image URL is a link that leads to the product image as displayed on your website or sales channel. This provides a very helpful visual for pick accuracy during fulfillment.
  • Condition Type specifies the condition the customer should expect to receive the product such as New, Used, Refurbished. Most products are sold as new, so the Condition Type can be left blank if it is New. See a list of generally accepted Product Condition Guidelines.
  • Open for Label Generation is checked by default. This means that any order containing this SKU can have a shipping label created for order fulfillment. If this box is unchecked, orders for this SKU will be Excluded from all workflows in Cahoot, including shipping label creation.
  • Disable from MLMQ Automation, when checked, prevents shipping labels from being created automatically for Multi-Line and/or Multi-Quantity orders containing this SKU, even if an identical successful prior shipment exists in Cahoot. All orders containing this SKU will go into Manual Review.
  • Do Not Auto-Generate Label (Multi-Line or Multi-Qty Order), when checked, disables the 3D Package Selector Tool that picks the optimal box for your shipment based on the physical size of your products. Shipping labels will not be created automatically UNLESS an identical successful prior shipment exists in Cahoot. Only then, Cahoot will use the successful prior shipment data to automatically create shipping labels for MLMQ orders for this SKU.
  • Generic Keywords are used to search for this product within the Cahoot software.

Make sure to Save your work.

 

Very Important! Please contact Support before checking or unchecking any of these settings as these will have a material impact on how your orders are processed.

 

 

Creating Products in Bulk

Cahoot's product import allows you to create or update multiple products at once. Learn more about creating products in bulk. 

 

1. Go to Products > Import Products

 

2. Download the CSV Template and/or the Legend if needed. The Legend describes the specific values allowed in each column. 

3. Add Product Details to the CSV Template and save a copy on your computer, but DO NOT DELETE any column headers. The system expects all columns to exist in the import file. Leave anything blank that you don't want changed. Values in a column that differ from what is already in the database (if applicable) will OVERWRITE the existing database value.

4. Required fields: SKU, Channel Name (See guidance above or in the Legend), and Item Name. Barcode is a required field only if Cahoot is fulfilling Orders for the SKU. 

5. Browse to the file on your computer and Select it. 

6. Submit your file.

 

 

Importing Product Catalog

Once you connect your stores to Cahoot, Product Catalogs can be imported in bulk directly through the integration. 

1. Confirm the approved integration is connected. 

2. Create a Support Ticket to request product catalog import. 

Note: Not all sales channels offer a product catalog import.  

 

 

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