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Order resetting is a powerful tool that can help with troubleshooting and resolving issues with assigning orders to a CFP (Cahoot Fulfillment Partner). Common scenarios for using order reset include correcting invalid addresses, resolving inventory availability problems, or updating missing Alias SKUs. 

 

Note: Before resetting an order, ensure you've addressed the original problem - whether it's replenishing inventory levels, fixing SKU configurations, or correcting shipping information. If an order remains in "No Match Found" status after reset, this indicates remaining issues must be resolved before the order can be properly assigned to a CFP.

 

Step-by-Step Guide

 

1. Navigate to the Sales Order page. 

Example: https://app.letscahoot.net/salesordersearch/salesorder/1234567 

 

2. On Sales Order page, use the drop down next to the Create Shipping Label] button and select Reset Order.

 

3. Choose a Channel Latest Deliver By Date and click Reset Order.

 

 

 

Finding Backorders (NMF or Excluded)

 

1. Go to Orders > All Orders.

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2. Filter the From Date.

 

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3. Use the Order Status drop-down filter to either Excluded and/or No Match Found and click Go.

 

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6. Reset each order one at a time by clicking into the Sales Order page to have Cahoot automatically assign the order to CFP (Cahoot Fulfillment Center). 

Note: Bulk Order Reset is not available at this time. Submit a feature request if you would like this feature to be added. 

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