Why Orders Get Stuck in No Match Found
When using Cahoot for fulfillment, some orders may occasionally go to No Match Found status, indicating that the order could not be assigned to a Cahoot fulfillment partner. As a seller, you must promptly review these NMF orders, identify and resolve any underlying issues, and reset them for successful assignment to a Cahoot fulfillment location.
How to Find Orders in No Match Found
Start by locating the affected orders in your Cahoot account. The Orders page is the fastest way to surface orders that need your attention.
1In the top navigation, go to Orders > Orders.
2Adjust the From and To date filters to cover the order date range you want to review.
3Use the top filters to narrow your results. You can search by Sales Channel Order ID (for example, your Shopify order number), or filter by No Match Found status to see only the orders Cahoot was unable to assign. Then click Go.
4Click into any order to see the specific reason it could not be fulfilled.
Reason 1: Inventory Out of Stock at Cahoot
A warning sign will appear on the order page indicating insufficient inventory.
Recommended actions
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Restock: Submit a new inbound shipment to replenish inventory at the Cahoot location, and reset the order after the inbound is received and inventory becomes available.
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Split Order: If Cahoot has stock for some (but not all) of the items in a multi-line or multi-quantity order, you can split it. From the order page, click Action > Split Order. The in-stock items will move to a new child order that Cahoot can fulfill, while the out-of-stock items remain on the original.
- Remove Order: Ship the order from your own location or cancel the order in your marketplace and notify the customer. Make sure to exclude the order if Cahoot will not be fulfilling it.
Reason 2: SKU Not Configured for Cahoot Fulfillment
An order can also land in No Match Found because the item's SKU is not properly set up for warehouse fulfillment. The fastest way to confirm this is to hover over the Qty Ordered on the order page:
What the Hover Tells You:
- Tooltip shows inventory by location → The SKU is configured. The issue is stock-related (see Reason 1).
- No tooltip appears at all → The item is not configured as a Cahoot SKU. Either it was never set up for warehouse fulfillment, or your sales channel is sending a SKU that doesn't match the one Cahoot has on file.
Recommended actions
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Missing Alias SKUs: If an alias SKU is not properly configured, it will not match to the Cahoot SKU, causing orders to end up in No Match Found. Learn how to resolve issues with aliases.
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Cahoot Only Fulfilled Setting: If the Cahoot Only Fulfilled setting is unchecked in the product editor, the system will consider your own location for fulfillment, causing certain orders to go to No Match Found. Learn how to update the Cahoot Only Fulfilled setting.
- Missing International Product Data: To ship international orders, products must have international data configured in the product editor. Learn how to configure international product data.
Invalid Address Orders
After Fixing the Issue: Reset the Order
Once you've resolved the underlying problem — restocked inventory, fixed an alias SKU, updated a product setting, or corrected an address that landed in NMF — you must reset the order so Cahoot can attempt to reassign it to a fulfillment location.
See Resetting Orders for instructions.