Product Condition Guidelines

Use these condition definitions when classifying inventory for sale through Cahoot. Choosing the correct condition helps set buyer expectations and reduces avoidable support issues.

Product Condition Definitions

New

A brand-new item in its original packaging. Certain items, such as shoes, may be re-boxed. Any original manufacturer's warranty still applies in full.

Renewed

A pre-owned product that was inspected and tested to work and look like new by a qualified supplier, vendor, or product expert. The product has minimal to no signs of wear, no visible cosmetic imperfections, and may include relevant accessories that may be generic. The product comes with a warranty offering a replacement or refund within 90 days of purchase if the product does not work as expected.

Used - Like New or Open Box

A product in perfect working condition, with minor damage possible. Original packaging may be missing, but instructions for use are included.

Used - Very Good

A product in good working condition but may show some limited signs of wear, such as small scratches or cosmetic blemishes. Original packaging may be damaged, or the product may be repackaged, and the item could be missing some accessories.

Used - Good

A product in good working condition and functions properly, but it shows wear such as scratches or cosmetic damage from consistent use. Original packaging may be damaged, or the product may be repackaged, and it may be missing some parts or accessories such as assembly hardware or an instruction manual.

Used - Acceptable

A product that continues to function properly but is fairly worn with aesthetic issues such as scratches, dents, and worn corners. Original packaging may be damaged, or the product may be repackaged, and it may be missing some parts or accessories such as assembly hardware or a USB cable.