Daily Order Management for Network Sellers
As a Network seller, Cahoot handles 100% of your order fulfillment, which means your daily order management workflow is much simpler compared to shipping software sellers. However, there are still a few key scenarios where your attention may be required.
Since Cahoot manages your entire fulfillment process, most orders will be automatically processed and shipped without any intervention needed from you. Labels are created automatically by 2pm Local Time for all eligible orders. You only need to take action on orders that fall into these two specific categories:
- Manual Review - Invalid Address orders
- No Match Found orders
Orders Requiring Your Attention
These orders have been flagged because there's an issue with the shipping address that needs to be corrected before fulfillment can proceed.
What you need to do:
- Review the shipping address details
- Contact the customer to obtain the correct address
- Update the order with the corrected shipping information (see our detailed guide on Fixing Invalid Addresses)
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Once corrected, the order will automatically flow back into Cahoot's fulfillment process
These orders couldn't be assigned to a Cahoot fulfillment partner for various reasons. Common causes include:
- No inventory available at Cahoot
- Orders containing non-Cahoot SKUs
- Multi-line orders where Cahoot can only fulfill partial quantities
What you need to do:
- Review the specific reason why the order wasn't assigned to Cahoot
- Take appropriate action based on the reason (see our detailed guide on Common Reasons Orders End Up in No Match Found Status)
- Either fulfill the order yourself or work with Cahoot to resolve the underlying issue
Orders Handled Automatically by Cahoot
All other manual review reasons are handled entirely by Cahoot's operations team, including:
- Carrier-related concerns like Missing Carrier Rates
- Multi-quantity or Multi-line orders that require manual packaging (Manual Review Reason: 3D Bin Packing Failed)
- Package Manager adjustments
- Orders requiring special handling or custom packaging
- Other fulfillment logistics
For these orders, labels will be created by 2pm Local Time, and you don't need to take any action.
2pm Local Time refers to the timezone of the fulfillment center processing your order
Daily Workflow Summary
- Check for Invalid Address orders and resolve any address issues with customers
- Review No Match Found orders and take appropriate action based on the specific reason
- Monitor your dashboard for any new orders requiring attention
- Rest assured that all other orders are being handled automatically by Cahoot
If you have questions about any orders in your queue or need assistance with the resolution process, please contact Cahoot Support. We're here to help ensure your orders are processed smoothly and efficiently.
Frequently Asked Questions
- Q: My order has been in manual review for several hours, should I be concerned?
- A: If it's not an Invalid Address or No Match Found order, Cahoot will handle it by 2pm Local Time.
- Q: What triggers manual review for multi-quantity orders?
- A: Orders with multiple quantities may require manual packaging decisions, but these are handled by Cahoot.