Daily Order Management for Network Sellers
As a Network seller, Cahoot handles 100% of your order fulfillment, which means your daily order management workflow is much simpler compared to shipping software sellers. However, there are still key daily responsibilities to ensure smooth operations and prevent order processing delays.
Since Cahoot manages your entire fulfillment process, most orders will be automatically processed and shipped without any intervention needed from you. Labels are created automatically by 2pm Local Time for all eligible orders. Your daily responsibilities fall into two main areas: monitoring your sales channels and managing specific order types that require attention.
Morning and Evening Sales Channel Checks
Orders can get "stuck" in various systems, leading to processing delays, unhappy customers, and expensive shipping upgrades. To prevent this, perform these checks twice daily - once at the beginning of your day and once at the end.
What you need to do:
- Log in to each sales channel connected to Cahoot:
- Amazon, Shopify, eBay, Walmart, etc.
- Listing services: GeekSeller, Zentail, ChannelAdvisor, etc.
- Verify all orders are being sent to Cahoot in a timely manner
- Confirm orders are being successfully fulfilled by Cahoot
- Check for any error messages or stuck orders in your sales channels
- Contact Cahoot Support immediately if you identify any issues
Why This Monitoring is Essential
Orders can get stuck due to several reasons including API disconnections, integration errors, or platform-specific issues. Without daily monitoring, these problems can compound and result in:
- Late shipments and unhappy customers
- Expensive expedited shipping costs
- Account performance issues on sales platforms
- Lost sales opportunities
While monitoring your sales channels, also check your Cahoot dashboard for orders that need action. You only need to take action on orders that fall into these two specific categories:
- Manual Review - Invalid Address orders
- No Match Found orders
1. Manual Review - Invalid Address
These orders have been flagged because there's an issue with the shipping address that needs to be corrected before fulfillment can proceed.
What you need to do:
- Review the shipping address details
- Contact the customer to obtain the correct address
- Update the order with the corrected shipping information (see our detailed guide on Fixing Invalid Addresses)
- Once corrected, the order will automatically flow back into Cahoot's fulfillment process
2. No Match Found Orders
These orders couldn't be assigned to a Cahoot fulfillment partner for various reasons. Common causes include:
- No inventory available at Cahoot
- Orders containing non-Cahoot SKUs
- Multi-line orders where Cahoot can only fulfill partial quantities
What you need to do:
- Go to Orders > Orders and filter for No Match Found
- Review the specific reason why the order wasn't assigned to Cahoot
- Take appropriate action based on the reason (see our detailed guide on Common Reasons Orders End Up in No Match Found Status)
- Either fulfill the order yourself or work with Cahoot to resolve the underlying issue
All other manual review reasons are handled entirely by Cahoot's operations team, including:
- Carrier-related concerns like Missing Carrier Rates
- Multi-quantity or Multi-line orders that require manual packaging (Manual Review Reason: 3D Bin Packing Failed)
- Package Manager adjustments
- Orders requiring special handling or custom packaging
- Other fulfillment logistics
For these orders, labels will be created by 2pm Local Time, and you don't need to take any action.
2pm Local Time refers to the timezone of the fulfillment center processing your order
Tip: Learn about Automatic Box Selection for Multi-Item Orders.
Q: How often should I check my sales channels?
A: Check twice daily - once in the morning and once in the evening. This ensures you catch any stuck orders before they cause delays.
Q: What if I find orders stuck in my sales channel?
A: Contact Cahoot Support immediately. Don't wait - delays can lead to unhappy customers and expensive shipping upgrades.
Q: My order has been in manual review for several hours, should I be concerned?
A: If it's not an Invalid Address or No Match Found order, Cahoot will handle it by 2pm Local Time. Check your sales channels first to ensure the order data flowed correctly.
Q: What triggers manual review for multi-quantity orders?
A: Orders with multiple quantities may require manual packaging decisions, but these are handled by Cahoot's operations team automatically.
Q: Do I need to monitor weekends and holidays?
A: While Cahoot doesn't process orders on weekends and holidays, it's good practice to check your sales channels to ensure orders placed during these times will flow properly when processing resumes.