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Cahoot prepares all international shipments, adhering to Carrier International Shipping standards, including the required International Forms as part of the Fulfillment Process.

 

Setup and Configuring Products and Shipping Methods

Please follow our full article on how to Create and Ship International Orders for the steps on configuring your products and shipping methods to support International Shipping. 

 

General FAQ

1. When does Cahoot Fulfill International Orders?

Cahoot fulfills International orders Monday through Friday, excluding weekends and holidays. If your SLA includes Saturday fulfillment, then Cahoot will also ship orders on Saturday.

 

2. What are Cahoot's International Order Transit Times?

Cahoot does not add any additional shipping or handling time; all estimated transit times are direct from Shipping Carriers. Normal International transit times are 8 - 20 business days for standard International Shipping. 

 

3. What are Cahoot's supported International Shipping Methods?

Cahoot supports Standard and Expedited UPS, FedEx, and USPS International Shipping. 
Supported Shipping Methods include:  

 

Carrier International Services
FedEx Economy, First, Ground, Priority
UPS Worldwide Expedited, Express, Express Plus, Saver
USPS First-Class Package, Priority Mail, Priority Mail Express

 

4. Are there Product Price Limits on What I Can Ship Internationally?

Cahoot has a limit of $300.00 per unit wholesale price. If you need to ship more expensive items, please contact Cahoot Support.

While Shipping Carriers provide some free liability insurance, Cahoot strongly suggests additional Cargo Insurance, which Cahoot can offer at 85% less than Shipping Carriers. Learn more.

 

5. Does Cahoot ship to Military Addresses?

Yes. Cahoot ships to all APO/DPO/FPO addresses. 

 

6. Does Cahoot offer Delivery Duty Unpaid or Delivery Duty Paid?

Cahoot only offers Delivery Duty Unpaid (DDU). The Customer will have to settle any tariffs or additional costs. Customs will contact the customer once the package arrives in the destination country. 

 

7. USPS Service Levels Supported by Cahoot. 

The USPS First Class International Service has different measurement requirements compared to its domestic counterpart. Here are the measurement requirements for both Domestic and International 

 

USPS Domestic & International Service Levels

Service Weight Limit Cost ETA
Ground Advantage* 15.99 oz $ 5 days
Priority Mail 70 lbs $$ 2 days
Priority Mail International 70 lbs $$ 8 days
Priority Mail Express 70 lbs $$$ 1 day
Priority Mail Express International 70 lbs $$$ 4 days
Parcel Select Ground 70 lbs $ 7 days

 

 

8. DHL Service Levels Supported by Cahoot. 

DHL Parcel International Direct & Standard

  • Maximum Weight to Canada: 66 lbs
  • Maximum Weight to Rest of World: 44 lbs.

DHL Packet International

  • Weight: Up to 4.4 lbs.
  • Dimensions: Maximum: Length + Width + Height = 36”
  • Maximum: Each Side = 24”

 

9. USPS Potential Fees & Surcharges

Fees and surcharges may apply to Priority Mail, Priority Mail Express, and Ground Advantage shipments based on the package volume and dimensions (Flat Rate packages are not affected). 

If dimensions are not provided or if dimensions are inaccurate: A $1.50 fee will be added for packages that are greater than one cubic foot in volume or have a box length greater than 22 inches

If packages have dimensions that exceed machinable sorting requirements, nonstandard sizing fees will apply as follows:

USPS Priority Mail and Priority Mail Express

  • If the longest side of a package is more than 22 inches but less than 30 inches, a $4.00 surcharge will be applied.
  • If the longest side of a package is greater than 30 inches, a $15.00 surcharge will be applied. 
  • If the volume of the package is greater than 2 cubic feet, a $25.00 surcharge will be applied.
  • Packages with missing or incorrect package dimensions that result in any dimensions-based fees, a $1.50 surcharge will be applied.

USPS Ground Advantage

  • If the longest side of a package is more than 22 inches but less than 30 inches, a $4.00 surcharge will be applied.
  • If the longest side of a package is greater than 30 inches, a $7.00 surcharge will be applied. 
  • If the volume of the package is greater than 2 cubic feet, a $15.00 surcharge will be applied*
  • Packages with missing or incorrect package dimensions that result in any dimensions-based fees, a $1.50 surcharge will be applied
  • Does not apply to Media Mail.