Once you connect your stores to Cahoot, all orders will be imported to Cahoot automatically. However, Cahoot allows you to import orders manually via CSV. This is useful when you ship orders from a sales channel that Cahoot does not yet support, or when you test orders in various conditions.

Note: Manually Imported orders will not connect to outside sales channels to update shipment status, receive channel-specific notifications, or provide inventory adjustments to non-Cahoot systems.

Important Reminder: Cahoot does not start processing any orders and creating shipping labels until 4am PT daily, and stops after the same-day shipping cutoff time. So orders manually imported at 10pm PT, for example, will not start processing until 4am PT the next business day.

Step-by-Step Guide

1. Go to Reports > Other > Import Orders.

2. Download Import Template. You can find the Import Legend below.

3. The Template file includes columns you need to fill out to import your orders and the Legend shows you what each column means and what formats are supported. Fill out your template file and save it to your computer.

Note: When importing Amazon orders you must leave the Sales Channel column blank. Do NOT put "Amazon" as the Sales Channel because errors will be found.

4. Go back to Import Orders page, click Select files, browse to your saved template file(s), select them and click Submit to upload.

5. Once the import is complete, Cahoot will begin processing the import file and adding orders to Cahoot. This can take up to 30 minutes.

Note: Make sure you check back on the Import Orders page to see if there were any issues with your import. If the import failed or errors were found, click "Download report" to see more details about the error(s).

Import fields legend

Field	Description
Sales Channel Order ID	Order ID of the Order in its Sales Channel
Sales Channel	The order’s Sales Channel. Must be from this list of currently allowed values: Amazon, ChannelAdvisor, Shopify, Magento, BigCommerce
Earliest Ship By Date	Earliest ship date requested by the marketplace Cahoot: If import is before 1 pm PT then same day can be specified. Otherwise, tomorrow will be the earliest allowed date.
Latest Ship By Date	Latest ship date requested by the marketplace
Earliest Deliver By Date	Earliest delivery date required by the Sales Channel Cahoot: If blank, Cahoot will pick cheapest label allowed.
Latest Deliver By Date	Latest delivery date required by the Sales Channel Cahoot: If is blank, Cahoot will use the Earliest Deliver By Date for this field.
Customer Requested Carrier	Enter the Carrier the customer specified or leave blank Allowed values: “UPS”, “FedEx”, and “USPS”
Customer Requested Service	Enter the Shipping Service the customer specified or leave blank Examples: Ground Shipping, 2 Day, First Class Mail
Customer First Name Required	Customer’s Ship To address first name
Customer Last Name Required	Customer’s Ship To address last name
Company Name	Ship To address company name
Address Line 1 Required	Ship To address line 1
Address Line 2	Ship To address line 2
Address Line 3	Ship To address line 3
City Required	Ship To city
State or Province Required	State or province name. For US states, two letter state code is required. For Canadian addresses, two letter province code is preferred. See here for a full list
Postal Code Required	Ship to ZIP or postal code
Country Code Required	Country’s two letter code. See here for a full list
Item SKU Required	Ordered item’s SKU Cahoot: If the order has multiple SKUs, enter one row of data in the import file for each distinct SKU. So for example, an order with 3 different products will take 3 rows in the import; one for each SKU/Qty combination
Quantity Ordered Required	Ordered item’s quantity

Menu

Manual Order Import

Step-by-Step Guide

Import fields legend

Menu

Step-by-Step Guide

Import fields legend

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