Changing Cahoot Ship By Dates
Learn how to change an order's Ship By Date if it needs to be delayed. This is useful if SKUs are out of stock (backordered), order volume is too high to ship them all same-day, etc.
Video Walkthrough
Step-by-Step Guide
1. Find the order in question and navigate to the Sales Order page.
2. Select Edit next to the Cahoot Ship By Date.
3. Use the drop down to select your new requested Ship By Date.
Note: The drop-down will only show the dates allowed by the sales channel (e.g. Amazon), defined by the latest delivery date promise. If you need a date that is not listed in the drop-down, you will need to exclude the order and ship it outside of Cahoot.
4. Click Yes to confirm your change.
5. Your new Ship By Date will be shown in the Shipping Details section on the Sales Order page.