Contacting Support
There are several ways to get the support you need, from our self-service Help Center to contacting the Cahoot Support Team.
When requesting Support via help ticket, include the Cahoot Order ID and as much information about the question or issue as possible. This helps our support team fully understand what you need, accurately answer your question, and resolve your issue with their first response. Some examples of what to include in your support ticket are below.
Video Walkthrough
Video Timestamps
Jump directly to a specific part of the Video:
| 0:09 |
Communication |
| 0:22 |
Help Center |
| 0:41 |
Direct Support |
Step-By-Step Guide
1. Communication
All communication related to Order Fulfillment Services MUST go through Cahoot to minimize confusion.
2. Help Center
Whether you need training, re-training, or you simply want to learn about the advanced features of the Cahoot software platform, please visit the Help Center for access to all our published content. Please be aware that privileged content can only be accessed when logged into the Help Center through your active Cahoot Account.
3. Contact Customer Support
If you cannot find the help you need in our Help Center, contact us by clicking Request Support from the Help menu in the top right corner of your Cahoot Account. Creating a ticket using the Request Support form is the fastest way to get in touch with the Cahoot Support Team.
Examples of what to include in your request:
- Strong Subject Line describing the request or notification
- Category (Orders, Account Settings, API, Billing, Other)
- Detailed Description of the request or issue
- Example Cahoot Order IDs
- Tracking numbers of specific shipments
- Screenshots or videos of the issue
- Specific error messages
- Steps to replicate the issue