Contacting Support

Get support through Cahoot's Help Center, AI chat bot, or by submitting a support ticket. For urgent issues, mark tickets as high priority for faster response.

Help Center and AI Chat Bot

The Cahoot Help Center is the fastest way to find answers on your own. Browse articles by topic or use the AI chat bot to search the knowledge base for relevant information.

If the chat bot cannot fully resolve your question, it can direct you to create a support ticket for human assistance.

Submit a Support Ticket

Submitting a ticket is the primary way to get help from the Cahoot Support Team. This is the best option for technical support, account questions, and urgent issues.

1Click Request Support from the Help menu in the top-right corner of your Cahoot Account.

2Fill out the ticket form with as much detail as possible (see below).

3For urgent issues, mark your ticket as Urgent or High Priority so the support team can prioritize it.

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Work Order and Inbound Conversations (Network Sellers)

Network Sellers can use the conversation panel on specific work orders or inbounds for real-time communication about that shipment. This is the best way to ask questions about receiving status, report issues, or get updates on a specific inbound.

1Navigate to your specific work order or inbound in Cahoot.

2Use the conversation panel to discuss receiving status, ask questions, or address issues.

Manage Your Tickets

Any user logged into your Cahoot Account can view and manage support tickets by selecting Manage Tickets from the Help dropdown menu.

Video Walkthrough