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Learn how to split orders into separate trackable shipments to improve handling and ensure successful delivery. You may need to split an order when:

  • Your shipment is large and needs to be broken down for safe transport
  • Some items are out of stock but others are available 
  • Order is for multiple units that ship in original manufacturer packaging
  • You're fulfilling B2B orders that ship in case quantities

 

 

Video Walkthrough

 

 

Step-by-Step Guide

1. Orders with multiple line items will appear on the Print and Ship My Orders page with one line for each SKU. Quantities greater than a single unit will be displayed with yellow highlight.

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2. On the Sales Order page, click the Actions or Create Shipping Label dropdown and select Split Order. 

Note: When an order is in Excluded status, the Split Order option is not available. First click Reset Order and then the split order option will become available. 

  

3. For each SKU in the order, put the New Order Quantity that will be split from this  Parent Order into a new Child Order and click Split Order. 

 

Note: For items available across multiple locations, you can use the Select Location dropdown to assign the new Child Order to that specific location.

If the selected location is out of stock, it will be greyed out. 

 

 

5. Create shipping labels for both the Parent and Child orders manually, or add them to the Auto-Label Queue to be created automatically (requires MLMQ Automation to be configured).  Repeat until each child order and the parent can ship in single boxes.

 

Note: While Cahoot will remember how these SKUs were shipped this time and automatically create the shipping labels next time, however, it will not remember that the order needed to be split first.

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Tip 1. Parent and Child Orders will link to each other for ease of navigation and organization, and a suffix like "-1", "-2", etc. will be appended as a suffix to the original Sales Channel Order IDs of for each of the Child Orders to maintain the reference to the original Sales Channel Order ID.

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Tip 2. You can merge child orders back into the parent order for any reason.

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Tip 3. Parent Orders can be split multiple times, but always split orders from the Parent Order creating a one to many relationship of Parent Order to many Child orders rather than a sequential one to one to one to one, etc. relationship. This way, Child Orders can be easily merged with the Parent Order later if needed.

 

 

 

 

 

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