Claiming Refunds from Carriers for Late Deliveries
UPS and FedEx offer a money-back guarantee for certain express shipments within the continental US. You may request a full refund for late deliveries (missed SLA). However, carriers will not notify you about late deliveries or voluntarily issue a refund, you must request one.
Step-by-Step Guide
1. Navigate to Reports > Shipment Insights, or click one of the number hyperlinks from the Shipment Insights section of your Cahoot Dashboard.
2. Select the Metric Name drop down and filter by Carrier Missed SLA.
3. Remove USPS from the list by adding the Label Carrier column and filter out USPS.
4. Copy the tracking numbers from the grid and paste them directly into the UPS Claims form or FedEx Claims form.
Note: Set your browser window to 100% "Zoom", which will enable the resizing of column widths.
IMPORTANT: Claims must be made within 15 days of the scheduled delivery date to be eligible for refund. And please be aware that most claims are denied despite being created within the eligibility window for many different reasons such as “biz was closed”, or “UPS didn’t process til 1AM”. None of which is any fault of the shipper.
It is Seller's responsibility to monitor carrier SLAs and submit claims when SLAs are missed. Cahoot does not submit or monitor such claims. However, when refunds are approved by carriers for shipments created on Cahoot accounts, adjustments are automatically credited to weekly postage invoices.
It is Seller's responsibility to monitor carrier SLAs and submit claims when SLAs are missed. Cahoot does not submit or monitor such claims. However, when refunds are approved by carriers for shipments created on Cahoot accounts, adjustments are automatically credited to weekly postage invoices.