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UPS and FedEx offer a free money-back guarantee for most late deliveries in the US. If your packages are delivered even one minute late, you are entitled to a full refund. However, FedEx and UPS will NOT notify you on late shipments or voluntarily give money back. You must request a refund. This article will show you how to find late carrier shipments and how to file a claim with the carrier for a refund. 

COVID-19 Update: Due to the pandemic, UPS and FedEx have temporarily suspended their guarantee program for many services until further notice.

 

Step-by-Step Guide

1. Navigate to Reports > Shipment Insights, or click one of the number hyperlinks from the Shipment Insights section of your Cahoot Dashboard.

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2. Select the Metric Name drop down and filter by Carrier Missed SLA.

 

3. Remove USPS from the list by adding the Label Carrier column and filter out USPS.

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4. Copy the tracking numbers from the grid and paste them directly into the UPS Claims form or FedEx Claims form.

Note: Set your browser window to 100% "Zoom", which will enable the resizing of column widths.

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 6. Decide what to do with all that free refund money :)

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