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Learn how to void shipping labels when you need to cancel an order or make corrections. Labels cannot be edited after creation, so voiding the existing label and creating a new one is required for any changes to address, carrier, service, weight, dimensions, or other details.

Important: Voiding a label initiates a refund request with the carrier. Refund processing typically takes several weeks according to carrier policies.
Automatic Cancellations: Cahoot automatically excludes orders that are detected as cancelled in your sales channel, as long as a shipping label hasn't already been created.
🔍 When to Void Labels

Void labels when you need to make corrections or cancel orders after a label has been created:

Common Reasons to Void

  • Address Corrections: Customer address needs to be updated or corrected
  • Carrier Changes: Wrong carrier or service level was selected
  • Package Details: Incorrect weight, dimensions, or package type
  • Order Cancellations: Customer cancelled the order after label was created
  • Inventory Issues: Item is out of stock or unavailable
Labels Cannot Be Edited: Once a shipping label is created, it cannot be modified. Voiding and creating a new label is the only way to make corrections.

What Happens When You Void

  • ✅ Label is cancelled and cannot be used
  • ✅ Refund is automatically requested from carrier
  • ✅ Order returns to a state where new label can be created
  • ✅ Create Shipping Label button becomes available
Important: If the order has already shipped, you must request a Package Intercept with the carrier directly. 
❌ Voiding Shipping Labels

Standard Voiding Process

1Navigate to the Sales Order page for the order with the label you need to void.

2Click the Void Label button under the Shipments section at the bottom of the page.

Void Label button location
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3Select Yes to confirm your void request.

Void confirmation dialog
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4Once voided, the Create Shipping Label button appears in the top right, allowing you to create a corrected label.

Create Shipping Label button after voiding
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Force Void Option

If you encounter errors when trying to void a label, multiple attempts may reveal a Force Void Label option.

Void Errors? If you receive an error when voiding, try multiple times until the "Force Void Label" option appears, then click it to bypass the error and complete the void process.
Force Void Label option
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Carrier Refunds

Refund Information: Voiding automatically initiates a carrier refund request. Refund processing typically takes several weeks depending on carrier policies. Each carrier has different refund policies and timeframes.
🗑️ Excluding Orders After Voiding

After voiding a label, you have two options: create a new corrected label, or exclude the order if it doesn't need to ship.

What is Excluding?

Excluding an order is like cancelling or archiving it in Cahoot. This tells the system that the order will NOT ship with a Cahoot shipping label, which minimizes clutter and prevents the system from expecting a label for that order.

When to Exclude:
  • Customer cancelled the order
  • Order is no longer needed
  • You'll fulfill the order outside of Cahoot
  • Order has inventory issues that can't be resolved

How to Exclude an Order

1After voiding the label, click the Exclude Order button that appears at the top of the Sales Order page.

Exclude Order button
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2Enter a reason for the exclusion and click Confirm.

Exclusion reason dialog
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Important: When you exclude an order, it will NOT ship with a Cahoot shipping label. Make sure to manage the order outside of Cahoot accordingly if needed (e.g., issue refunds in your sales channel, update inventory, etc.).

Excluding Orders Without a Label

If an order doesn't have a shipping label yet, you can exclude it directly without needing to void anything first.

When to Use This

  • Order is in Received, Processing, or No Match Found status
  • No shipping label has been created yet
  • You want to cancel the order before label creation

Step-by-Step Process

1Find the order in Cahoot (search on All Orders, Received, Processing, or other order pages).

2On the Sales Order page, select Exclude Order from the Create Shipping Label dropdown.

Exclude Order from dropdown
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3Enter the reason for exclusion and click Confirm.

Note: If the order is in Label Ready status, you must first void the shipping label before the Exclude Order option will appear.
Learn More: Instead of excluding an order after voiding, you can reset it to reprocess the order later. This is useful when you need to delay shipment rather than cancel it. For detailed information about resetting orders, see Resetting Orders.
📋 Quick Reference & Decision Guide

Decision Matrix

Situation Action Required Result
Need to correct label details Void label → Create new label New corrected label is created
Order cancelled (label exists) Void label → Exclude order Order is cancelled, refund initiated
Order cancelled (no label yet) Exclude order directly Order is cancelled
Delay order (will ship later) Void label → Reset order Order can be reprocessed later

Key Buttons to Look For

  • Void Label: Cancels the shipping label (found in Shipments section)
  • Exclude Order: Permanently cancels/archives the order in Cahoot
  • Reset Order: Moves order back for reprocessing later
  • Create Shipping Label: Appears after voiding to create new label
  • Force Void Label: Appears after multiple void attempts if errors occur

Common Questions

Q: Can I bulk void labels?

A: Currently, Cahoot does not support bulk voiding of labels. Each label must be voided individually.

Q: Can I bulk exclude orders?

A: Currently, Cahoot does not support bulk exclusion of orders. Each order must be excluded individually.

Q: How long does it take to get a refund for a voided label?

A: Refunds typically take several weeks to process, depending on the carrier's policies.

Q: What if the void button doesn't work?

A: Try multiple times until the "Force Void Label" option appears, then use that to complete the void.

Q: Will customers be notified when I void a label?

A: Voiding a label does not automatically notify customers. You should manage customer communication through your sales channel.

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