How to Find Returns
Customer-initiated returns are managed by Sellers and Marketplaces.
If an order needs to be replaced, (ex. Damaged in Transit), Sellers can ship it themselves via Direct Shipping Labels or Cahoot can fulfill it if it's reimported into Cahoot from the Sales Channel or through Manual Import.
Step-by-Step Guide
1. Navigate to your homepage dashboard and find the Shipment Insights section. This section will display the Metric Names called Returned to Cahoot and Returned to Sender for carrier-initiated returns in the last 30 days.
Note: Clicking on the numbers in this section, will take you directly to the Shipment Insights Report.
2. To go directly to the Shipment Insights Report, navigate to Reports > Other > Shipment Insights.
3. On the Shipment Insights Report select Show Filters in the top right.
4. Use the top filters to search by Metric Name and Metric Duration and click Go.
Note: You can also specify a Custom date range in the Metric Duration filter to view all returns beyond just the last 30 days.
