Creating Return Labels and Direct Shipment Labels – Cahoot

Use Direct Shipments to create shipping labels for customer returns or standalone shipments not connected to existing sales orders. This module is essential for handling return requests and creating replacement shipments.

Important: Your Cahoot Account must be licensed to use the Direct Shipments module. Please contact Support to request approval.

↩️ Creating Return Labels from Existing Orders

Generate prepaid return labels for customers to send items back when an order has already shipped. The return label uses the existing order information to pre-populate shipping details.

Note: The Create Return Label button only appears on orders with Shipped status.

1Navigate to the sales order page that needs a return label.

2Click the Create Return Label button at the top of the page.

Create Return Label button on order page

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3Review the pre-populated addresses:

Ship From: Customer's address (where item is being returned from)
Ship To: Your warehouse or Cahoot fulfillment partner address

4Edit addresses if needed using the Add Address or Edit Address buttons.

Tip: Use the original package dimensions and weight from the shipped order. If the customer provided different package information, adjust the dimensions accordingly.

5Review the Items section and adjust quantities if needed. You can also add additional SKUs if the customer received extra items.

Return label creation page with populated order information

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6Enter package information, then click Get Rates to see available shipping services.

7Select your preferred carrier service from the rates table.

8Click Create Shipping Label to generate the return label.

9Print the return label and send it to your customer so they can ship the item back.

Note: Return Labels are managed on the Direct Shipments page if you need to void or reprint the label.

📦 Creating Standalone Labels with Direct Shipments

Use the Direct Shipments module to create shipping labels that are not connected to existing sales orders. This is useful for sending replacement items, samples, or creating return labels when no original order exists.