Troubleshooting Labels Not Showing on Print and Ship My Order Page

If you notice a discrepancy between the number of labels ready to print and the number of orders displayed on the Print and Ship My Orders page, this usually means there are Label Ready orders with past or future ship-by dates. By default, the Print and Ship page only displays labels with today's ship-by date.

Follow these steps if the expected Label Ready orders are not visible on your Print and Ship My Orders page.

Step-by-Step Guide

1Navigate to the Print and Ship My Orders page.

2Check the current filter settings on the Print and Ship My Orders page. The default view will display orders with todays ship-by date (Today + Last 7 Days). 

Click to expand image

3Adjust the filter to (Today + Next 7 Days) using the Ship By drop down. After adjusting the filter, all relevant orders will appear in the grid. 

Click to expand image

4Proceed with printing labels as normal using your standard workflow. 

• Label Software Sellers: Print Packing Slips and Shipping Labels
• Cahoot Fulfillment Partners:  Printing Labels with Barcode Scan Verification
  

Note: The Dashboard count and Pending to Print section includes all Label Ready orders regardless of ship-by date. Consider refreshing your dashboard periodically to ensure all labels get printed on-time.  Click the number to view those specific orders.