Request Support
  1. Cahoot
  2. Order Fulfillment
  3. Sellers
  4. Manage Shipments

Menu

 

When Cahoot encounters issues creating shipping labels, affected orders are automatically flagged for Manual Review and appear in the Failed Labels section of your dashboard. Sellers must fix the issues so the orders can be fulfilled by Cahoot.

 

Note: The most common reason orders will fail label generation is due to invalid customer addresses. Correct the address so the label can be created and fulfilled by Cahoot. 

 

 

Step-by-Step Guide

1. Navigate to the Failed Labels section of the Cahoot Dashboard to identify orders that require your attention. Click the number in the Today column to review each order for that specific error type.

 

Note: The Failed Labels report consists of two columns: "Your Orders" and "Partner Orders" which both require your attention.  

Your Orders: Orders in No Match Found status, unable to be assigned to a Cahoot Fulfillment Partner until the issues with the order are resolved. 

Partner Orders: Orders in Match Confirmed status, successfully assigned to a Cahoot Fulfillment Partner but require your attention to resolve specific issues before labels can be generated.

 

 

2. On the Failed Labels Report, click the Order ID to navigate to the order details page where you can fix the reported issue. 

 

 

3. On the Sales Order page, review each order and correct the errors one at a time. 

Note: The Alert Box and any Order Tags on the order will help you quickly identify the source of the error and what needs to be done to correct the issue.

 

 

4. You can also use the top filters to search by Error Reason.

 

Related articles