Performance Violations and Resolutions Policy
Cahoot identifies and tracks performance violations and fulfillment errors (order defects) and uses the following guidelines to Make it Right.
|
Code |
Performance Violation |
Cahoot Resolution |
|
001 |
Seller shipped an order assigned to a CFP |
Customer receives a double shipment, inventory is deducted from CFP location, and fulfillment counts as payable. |
|
002 |
Late Shipment |
The fulfillment will not be counted as payable and the CFP will be invoiced for an expedited shipping label (if required) to ensure on-time delivery. Lower Cahoot Rating |
|
003 004 |
Inventory damaged before shipping Order missing contents |
The fulfillment will not be counted as payable and the CFP will be billed the full retail price of the item(s) + shipping cost. Lower Cahoot Rating |
|
005 006 |
Shipped wrong item, size, or quantity Late Delivery results in a returned order |
The fulfillment will not be counted as payable and the CFP will be billed the full retail price of the item(s) + shipping cost. Lower Cahoot Rating |
|
007 |
Incorrect packaging used |
CFP will be billed the replacement cost of the shorted quantities + any increased shipping label cost (if applicable). |
|
008 |
Inventory is lost, misplaced, or damaged by no fault of Cahoot or the Seller |
CFP will be billed the full retail price of the item(s). |
|
009
|
Order not scan verified
|
The fulfillment will not be counted as payable. Lower Cahoot Rating |
|
010
|
Cahoot End of Day Form not scanned
|
Lower Cahoot Rating |
|
011 |
Inbound Shipment not received and ready for fulfillment on time |
Inventory allocation may be throttled or existing inventory may be removed. |
|
012 |
Repeated performance violations |
Suspension or removal from the Cahoot network. CFP payments for fulfillment services rendered may be subject to adjustment or forfeiture. |