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Performance Violations and Resolutions Policy

Cahoot identifies and tracks performance violations and fulfillment errors (order defects) and uses the following guidelines to Make it Right.

 

Code

Performance Violation

Cahoot Resolution

001

Seller shipped an order assigned to a CFP

Customer receives a double shipment, inventory is deducted from CFP location, and fulfillment counts as payable.

002

Late Shipment

The fulfillment will not be counted as payable and the CFP will be invoiced for an expedited shipping label (if required) to ensure on-time delivery.

Lower Cahoot Rating

003

004

Inventory damaged before shipping

Order missing contents

The fulfillment will not be counted as payable and the CFP will be billed the full retail price of the item(s) + shipping cost.

Lower Cahoot Rating

005

006

Shipped wrong item, size, or quantity

Late Delivery results in a returned order

The fulfillment will not be counted as payable and the CFP will be billed the full retail price of the item(s) + shipping cost.

Lower Cahoot Rating

007

Incorrect packaging used

CFP will be billed the replacement cost of the shorted quantities + any increased shipping label cost (if applicable).

008

Inventory is lost, misplaced, or damaged by no fault of Cahoot or the Seller

CFP will be billed the full retail price of the item(s).

009

 

Order not scan verified

 

The fulfillment will not be counted as payable.

Lower Cahoot Rating

010

 

Cahoot End of Day Form not scanned

 

Lower Cahoot Rating

011

Inbound Shipment not received and ready for fulfillment on time

Inventory allocation may be throttled or existing inventory may be removed.

012

Repeated performance violations

Suspension or removal from the Cahoot network. CFP payments for fulfillment services rendered may be subject to adjustment or forfeiture.

 

 

 

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