Code of Conduct
This article provides a review of the Code of Conduct for fulfillment partners (a.k.a. "Shippers"). The Code of Conduct includes performance metrics, quality expectations, and communication requirements.
Video Walkthrough
Performance Metrics
| Ship On Time | Late Shipment Rate: < 1% |
| Shipment Cancellation Rate: < 0.5% | |
| Ship Accurately | Shipment Defect Rate: < 1% |
Communication
Notify Cahoot Support about any issues with orders and/or inventory immediately, not limited to loss, spoilage, theft, or damage. CFPs are held accountable for improper storage or improper handling of inventory that results in spoilage, theft, delays, loss or damages.