Creating Return Labels from a Sales Order
Create a prepaid return label from a shipped sales order so your customer can send items back. Cahoot pre-fills the addresses and items from the original order, so you only need to confirm the details and choose a shipping service.
How to Create a Return Label from a Sales Order
The Create Return Label button only appears on sales orders in Shipped status. If the order hasn't shipped, or there's no order in Cahoot for the items being returned, create the label with Direct Shipments instead.
- Open the sales order that needs a return label.
Click Create Return Label at the top of the page.
- Confirm the addresses. Ship From is pre-filled with your customer's address, and Ship To with your warehouse or Cahoot fulfillment partner address. Use Add Address or Edit Address to change either one.
In the Items section, adjust quantities to match what the customer is sending back. Add SKUs if the customer is also returning extra items they received.
- Enter the package dimensions and weight. The original shipment's package details are a good starting point; adjust them if the customer is using a different box.
- Click Get Rates and select a shipping service from the rates table.
- Click Create Shipping Label.
- Print the return label and send it to your customer to attach to the package.
How to Reprint or Void a Return Label
Return labels are stored on the Direct Shipments page, not on the sales order. Reprint or void a return label from there. For steps, see Printing Direct Shipment Labels and Voiding Direct Shipment Labels.