How Shopify Order Import Works

Understanding how Cahoot imports Shopify orders will help you avoid unexpected fulfillment issues.

Cahoot's import task runs every 15 minutes and captures a snapshot of each order's current line items and fulfillment status at that moment. Payment status does not affect import — if an item is on the order and unfulfilled, it will be imported.

This is especially important if you use post-purchase upsell apps. These apps may add items to an order immediately after checkout, then remove them if payment fails. If Cahoot's import task runs during that window, the extra item will be included in the Cahoot order.

Correcting an Order After Import

If an order needs to be corrected after it has been imported into Cahoot:

• To remove or exclude an incorrect item, see How to Void, Cancel, or Remove Orders from Cahoot Fulfillment.
• To re-import a corrected version of the entire order, exclude the original order in Cahoot, then either create a new order in Shopify or use Cahoot's Manual Import to bring in the corrected order.

What to Monitor

While fulfillment is automatic, the following order statuses may require your attention. Check your Processing page regularly for these scenarios:

• No Match Found: Orders that cannot be matched to a warehouse with available inventory.
• Manual Review — Invalid Address: Orders flagged due to a shipping address issue.