Logo
Request Support Sign in
  1. Cahoot
  2. Order Fulfillment
  3. Fulfillment Partners
  4. Receiving Inbounds

Menu

Handling Damaged SKUs

 

When receiving an Inbound Shipment, you will naturally unbox and inspect the inventory as SKUs are placed in unique Bin Locations. When you encounter damaged units, please use the following process to ensure the inventory is properly recorded in Cahoot as unsellable, and then physically separated from units in New Condition.

 

Video Walkthrough

 

Step-by-Step Guide

1. Take photos of the damaged units. You will need to upload these images to Cahoot in order to complete the receiving process.

2. On the Receive Inbound page, click the Receive Inbound button.

 

 

3. Scan the barcode of a damaged SKU in the barcode lookup field to highlight the product in the Items list. Enter in the Damaged Qty and Bin Location in the DAMAGED section of the form.

 

 

Note: Multiple damaged SKUs can be placed in the same Bin Location, but no damaged SKU should share a Bin with any un-damaged SKU.

 

4. Upload the photos of the damaged units taken in Step 1.

 

 

5. Enter your name in the Completed By field and click Save Changes.

 

db3f620a2d41e69bda36e23db5adc3f2524e96457000f0d32d9ea5999404ffbb.png

 

 

 

Return to top

Related articles

  • Connect Your Facebook Marketplace
  • Changing Bin Locations

Company

  • About Us
  • Contact Us
  • Terms of Use
  • Privacy Policy

Platforms

  • Shipping Optimization
  • Label Optimization
  • Inventory Optimization
  • Post Purchase Optimization

Resources

  • Testimonials
  • Partners
  • News & Events
  • Blog

Copyright © Cahoot. All Rights Reserved.

Zendesk Theme Designed by Diziana