Request Support
  1. Cahoot
  2. Order Fulfillment
  3. Fulfillment Partners
  4. Work Orders & Invoices

Menu

Work Orders are special projects or large shipments of Cahoot inventory from your warehouse to other locations; B2B, other Cahoot warehouses, Amazon FBA, or 3rd party warehouses. This article covers the overall feature and contains several video walkthroughs for the different elements of processing Work Orders. 

 

Video Walkthrough: Work Order Overview

 

 

Step-by-Step Guide

 

1. Work Orders can be found under the top navigation's Work Orders > All Work Orders.
mceclip3.png

2. Select the Assigned to Me tab to find Work Orders that are assigned to you.

Note: The Assigned to Partner tab are Work Orders for your inventory assigned to Cahoot. This applies for Sellers that have inventory in the Cahoot Network. Learn how to Create Work Orders. 

mceclip4.png

 

3. Use Search Filters at the top of the page to find what you're looking for based on Date Range, Job Type, Job Status, or a specific Work Order ID. The grid can also be used to Sort and Filter by columns.

mceclip5.png

 

IMPORTANT: Pay attention to the Start Date; this is the expected date you should start activity on this Work Order. Failure to process Work Orders efficiently and on time may result in violations or penalties.

 

4. When a new Work Order is Approved, you will receive a Conversation message on the Work Order page that triggers an email notification to the email address configured as your Cahoot Login. 

Note: At this time, email notifications for Conversations can only be sent to 1 email address. 

mceclip12.png

 

5. Find the respective Work Order and click Acknowledge Work Order.

mceclip13.png

 

6. Follow the Work Order instructions below for Inventory Prep or Inventory Removal. Follow the additional requirements for FBA Forwarding.

 

7. Once you are done prepping the shipment and its ready to be picked up, select the button called, Mark as Pending Pickup. 

Important: Make sure to upload Pictures of the Pallets/Parcels before you select the Pending Pickup button. 

 

7. Once you are done processing the Work Order, click Mark as Completed.

mceclip14.png

 

Note: Pay close attention to the Due Date column. This is the date by which your team needs to finish processing the work order. If you have any issues or questions, please reach out to Cahoot using the Conversations panel at the bottom of the specific work order page.  mceclip7.png

mceclip8.png

 

Inventory Prep Work Orders

Inventory Prep Work Orders are barcoding or re-boxing inventory so it’s ready for storage and fulfillment, as per Cahoot Standards. If inventory was sent to your warehouse in an unboxed, or mis-barcoded state, an Inventory Prep Work Order will be created for you to process.

There are two types of Inventory Prep Work Orders called, Reboxing/Polybagging and Barcoding.

Note: Barcodes can also be printed directly on work order pages under [Other Actions > Barcode Labels > choose template > click Submit]. Learn more about Printing Product Barcodes within Cahoot.  

mceclip10.png

mceclip11.png

 

 

 

Inventory Removal (Removals, Transfers, FBA Forwarding)

There are several Work Orders that deal with removing Cahoot inventory from your location. While there are some differences, these Work Orders all use the same core principles.

 

Part 1

1. Once the Work Order is Approved, click the Acknowledge Work Order button to start processing.

2. Sometimes, Cahoot will specify how the Work Order needs to ship (if we know the exact dimensions and weights to use). In that case, skip to Part 2. In other circumstances, you will need to prepare the shipment. Under the Shipment Protection section, the "How would you like to ship" setting will tell you how the items should be prepared, either LTL (in Pallets) or Small Parcel (in Boxes). 
mceclip19.png
mceclip16.png

3. Pack the product(s) accordingly and enter the dimensions and weights of the Pallet(s) or Box(es) in the Packing Information section by clicking the Add Box/Pallet button. 

Note: When entering Pallet information, you can SKIP the Freight Class and NMFC Code if you don't know them.

mceclip21.png

 

4. Send a Conversation message when you are done entering the Packing Information and the items are ready for pickup.

mceclip22.png

 

Part 2

5. Cahoot will attach Shipping Labels or a Bill of Lading to the Work Order. Print the attachments under the Shipping Documents section.

mceclip24.png

 

Important: Before you ship any packages make sure you take pictures of the Pallets or Parcels and attach them using the respective Upload link. This field is required to mark the work order as Complete so it's important this step is not missed. 

mceclip0.png

 

6. Hand the boxes or pallets to the Carrier on day of pickup, including any documentation needed.
mceclip3.png

7. For LTL, make sure you keep a signed copy of the BOL and upload it to the Work Order. This document is required to mark the Work Order as complete.
mceclip4.png

8. After shipment is prepped and the required documents are uploaded, click Mark as Pending Pickup. 

9. Then after carrier pickup, come back to the Work Order and click Mark as Completed. 

 

All of these steps are covered in the Walkthrough video below. Specific differences are listed in each Work Order's section.

 

Inventory Removals
Inventory Removals are Work Orders to move Cahoot inventory from your warehouse to
another location, outside the Cahoot network. 

 

Inventory Transfers
Inventory transfers are Work Orders to move Cahoot inventory from your warehouse to another Cahoot partner warehouse. Sellers may want to re-assign inventory to other Cahoot nodes to balance their coverage

 

FBA Forwarding
FBA Forwarding Work Orders are used to move Cahoot inventory from your warehouse to Amazon FBA warehouses.
When preparing shipments for an FBA Forwarding Work Order, there are additional requirements:


FBA LTL Requirements:

1. Every box or case on a pallet must have a unique FBA Box Label and each pallet must have 4 FBA Pallet Labels affixed to each side.
2. A single packed pallet must not exceed 1,500 lb for non-stackable pallets and 750 lb for stackable pallets.
3. Pallets must be made of wood, GMA standard Grade B or higher, 40 x 48 inches, with 4-way access.
4. Boxes on pallets must not overhang the pallet edge.
5. Boxes must be secured to the pallet with plastic or stretch wrap.
6. Boxes cannot exceed 25 inches on any side unless they contain a single oversize item that measures more than 25 inches.
7. Single items that weigh more than 100 lbs, or measure more than 80 inches long or 30 inches wide must be on their own pallet.
8. Multiple boxes sold as a set that together weigh more than 100 lb must be on their own pallet.
9. Pallets identified as stackable may be stacked by the carrier.
10. Pallets are ideally 50 inches high (45 inches for boxes and 5 inches for the pallet) and stackable, as this is space efficient and maximizes trailer space. Non-stackable pallets cannot exceed 72 inches in height and are less space efficient.

 

As part of the Shipping Documents provided to you during the FBA Forwarding Work Order, print out all FBA Box Labels and FBA Pallet Labels. Affix each box with their respective label, and once all boxes are labeled, palletize the items. Once the pallet is wrapped and ready to ship, attach the Pallet Labels to each of the four sides of the pallet.

Note: All FBA Box and Pallet Labels are expected to be in 4x6 format. Please use the Conversations section to contact Support if there are any issues .

 

mceclip6.png

mceclip0.png

 

FBA Small Parcel Delivery (SPD) Requirements:

1. Each box must have an FBA Box Label and a Carrier Shipping Label.
2. Box cannot weigh more than 50 lb unless they contain a single oversize item that weighs more than 50 lb
3. Box cannot exceed 25 inches on any side unless they contain a single oversize item that measures more than 25 inches.

As part of the Shipping Documents provided to you during the FBA Forwarding Work Order, print out all the FBA Box Labels and Shipping Labels. Affix each box with their respective shipping labels; there will be an FBA Box Label and a UPS Shipping Label for each case/carton.

mceclip5.png

mceclip7.png

 

Other

Other Work Orders are for any other Work Order not covered in the Work Order types listed above. 

 

Invoices

Once you have completed the Work Order, create an invoice for the time and materials spent on the project. Cahoot will process the invoice, ensuring your team is compensated for work done for the Cahoot network.

 

 

Related articles