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Alias SKUs are a way to link different product SKUs that represent the same physical item in your inventory. For example, you might sell the same red t-shirt using different SKU names across Amazon, Walmart, and eBay. In Cahoot, you'll create one Primary SKU for the t-shirt, then connect all other SKUs as Aliases. This ensures accurate inventory tracking and streamlined order fulfillment, regardless of which sales channel the order comes from.

Important: To prevent fulfillment delays, always configure your Alias SKUs before listing products for sale. If aliases are not configured in advance, your orders will end up in No Match Found status and require additional work to resolve. See steps below to resolve issues with alias SKUs.  

 

Video Walkthrough

 

 

Adding Alias SKUs

 

1. Go to Products > All Products and use the various filters to find the SKU you want to add Alias SKUs for, and click Edit in the Action column.

 

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2. Go to the Alias SKUs tab and add the Alias SKU Name(s). You can also add the ASIN and Item Name.

  • SKU (required)
  • ASIN (if the item is listed in Amazon Seller Central)
  • Item Name (if it's different from the primary SKU's item name)

 

 

3. Use Bulk Copy to add Alias SKUs in bulk, making sure each line is comma separated (up to 25 SKUs can be added at a time). 

Example: 
SKU1,ASIN1,ItemName1
SKU2,ASIN2,ItemName2

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Cahoot validates Alias SKUs to ensure no duplication. Duplicates will result in an error message. Steps to resolve duplication issues. 

 

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4. When an order is imported for an Alias SKU, both the Primary SKU and the Alias SKU will be displayed on the Order Details page.

 

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Resolving Issues with Alias SKUs Configuration

When orders arrive before Alias SKUs are properly configured, Cahoot automatically creates them as new Primary SKUs. This leads to orders being marked as "No Match Found" instead of being routed to Match Confirmed for Cahoot fulfillment.

Key Point: Once a SKU exists as a Primary SKU in the system, it cannot be directly converted to an Alias SKU. The workaround below allows you to "free up" the SKU name so it can be properly configured as an alias.

 

Solution Steps

 

Step 1: Rename the Incorrectly Created Primary SKU
  1. Navigate to Products > All Products

  2. Search for the SKU that should be an alias (not a primary) and click Go

  3. Click Edit in the Action column


  4. Important: Add the suffix "-delete" to the SKU name (e.g., change "ABC123" to "ABC123-delete")


  5. Check the box at the bottom of the page to save without completing all required fields


  6. Click Save

Why this works: Renaming the SKU frees up the original SKU name so you can use it as an alias.

 

Step 2: Add the SKU as an Alias to the Correct Primary SKU
  1. Return to Products > All Products

  2. Search for the Primary SKU that should have this alias

  3. Click Edit in the Action column


  4. Click the Alias SKUs tab


  5. Add the Alias SKU information:
    • SKU Name: Enter the original SKU name (without the "-delete" suffix)
    • ASIN: Include if applicable
    • Item Name: Include if applicable


  6. Click Save

 

Step 3: Reset Existing Orders
  1. Navigate to any orders in "No Match Found" status
  2. Click Reset on these orders
  3. The orders should now route to "Match Confirmed" for Cahoot fulfillment
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Verification

After completing these steps, new orders with the alias SKU should automatically:

  • Route to "Match Confirmed" status
  • Link to the correct Primary SKU for fulfillment
  • No longer appear as "No Match Found"

 

 

 

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