Connect Nordstrom Dsco – Cahoot

If you fulfill Nordstrom or Nordstrom Rack drop ship orders, your orders are transmitted through the Rithum Dsco platform. This article walks you through creating OAuth2 API credentials in Dsco and sending them to Cahoot so we can connect your account and begin importing your Nordstrom orders automatically.

Important: This article covers Rithum Dsco — the platform used for Nordstrom and Nordstrom Rack drop ship orders. If you use Rithum's ChannelAdvisor product for marketplace management, follow Connect a Rithum (ChannelAdvisor) Account instead. The two platforms use completely different credentials and are not interchangeable.

What Cahoot Needs From You:

Client ID
Client Secret

Your Dsco login credentials are issued directly by Nordstrom during supplier onboarding. If you don't have them, contact your Nordstrom vendor manager — Cahoot cannot create or reset Dsco accounts on your behalf.

1Go to the CommerceHub login page: https://account.commercehub.com/u/login/password

2Enter the email address and password provided by Nordstrom, then sign in. You'll land on the Dsco dashboard.

Step 2: Create OAuth2 API Credentials for Cahoot

Dsco lets you generate a dedicated set of API credentials for each integration partner. You'll create one named Cahoot so your Cahoot connection can be managed and revoked independently of any other integrations you use.

1In the left navigation, expand Automation and select API. This opens the Manage API Credentials page.

Dsco left navigation with Automation expanded and API selected

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2Click Create Credentials in the upper right.

3In the API Credential Type dropdown, select Client Credentials (OAuth2) Type.

4In the Name field, enter Cahoot. The Description field is optional.

5Click Create & View Credentials.

Create Credentials dialog with Client Credentials OAuth2 Type selected and the name Cahoot entered

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Copy your Client Secret before closing this window. Dsco displays the Client Secret only once, at the moment of creation. If you close the dialog without copying it, you'll need to delete the credential and create a new one. The Client ID remains viewable on the Manage API Credentials page afterward.

6Copy both the Client ID and the Client Secret into a plain text file or Word document on your computer. Label each value clearly so there's no ambiguity about which is which.

Step 3: Send Your Credentials to Cahoot Securely

1Go to Cahoot's secure upload link: https://mtfiles.egnyte.com/ul/eGbQGUB0oJ

2Upload the file containing your Client ID and Client Secret. Include your company name in the filename so we can match it to your account.

3Submit Ticket to let us know your upload is complete. Reference Rithum Dsco / Nordstrom in the subject line.

You must notify us after uploading. Cahoot does not receive automatic notifications when a file is uploaded to the secure link. Without a support ticket, your credentials will sit unprocessed.

4Delete the local file containing your credentials once you've confirmed the upload succeeded.

What Happens After You Submit Your Credentials

Cahoot Support configures the Dsco connection on our side and validates it against your account. You'll receive confirmation when the integration is live and your Nordstrom orders are importing.

Before your first orders can ship, Cahoot also needs:

Your product catalog mapped between Nordstrom UPCs and your Cahoot SKUs
Your Nordstrom third-party UPS billing account configured, so Nordstrom is billed for shipping rather than you
Confirmation of which Nordstrom program you're enrolled in — Nordstrom (full-line) or Nordstrom Rack, which have different ship-by windows

Troubleshooting Rithum Dsco Credential Issues

I don't see an Automation section in the left navigation

API credential creation requires elevated permissions on your Dsco account. If Automation doesn't appear, your user role doesn't have API access. Ask your account administrator to grant it, or contact Rithum support.

I closed the window before copying my Client Secret

The secret cannot be retrieved. On the Manage API Credentials page, use the … menu on that credential row to delete it, then repeat Step 2 to create a replacement.

I already have credentials named Cahoot from a previous setup

Don't reuse them unless you still have the matching Client Secret. Create a new OAuth2 credential and tell us in your support ticket which one is current, so we don't configure the wrong set.

My credentials are connected but orders aren't importing

Most often this means your Nordstrom UPCs aren't yet mapped to Cahoot SKUs, so incoming orders can't match a product. Submit Ticket with an affected Nordstrom PO number and we'll check the mapping.