How Condition Grades Work – Cahoot

When you grade a returned item in Cahoot, the condition you assign determines whether the item is listed for resale on your storefront and at what discount. This article explains the condition grades, their default discounts, and how resale listings are created.

Note: Condition grades, default discounts, and which conditions are listed for resale are all configured during onboarding. The values below are Cahoot's defaults — let your onboarding specialist know if you'd like any of them adjusted for your store.

The Condition Grades

Every returned item is graded into one of four conditions. Each condition has a default resale discount and its own SKU suffix. By default, only Like New items are listed for resale.

Condition	Short Code	SKU Suffix	Default Discount	Listed for Resale by Default?
Like New	LN	-LN	20% off (lists at ~80% of original price)	Yes
Very Good	VG	-VG	25% off	No
Good	G	-G	30% off	No
Used	U	-U	50% off	No

Choosing Which Conditions to List for Resale

You decide which conditions are listed for resale on your storefront. By default, only Like New items are listed; Very Good, Good, and Used are not. You can choose to list any or all of them.

How resale listing works per condition:

Listed for resale — When you grade a returned item with that condition, Cahoot creates a discounted resale listing on your storefront (see below).
Not listed for resale — The returned item is handled as a standard return and routed to your warehouse. No resale listing is created.

If you choose to list multiple conditions, each one uses its own default discount from the table above. To enable additional conditions or adjust any discount, let your onboarding specialist know.

How Resale Listings Are Created

When you grade a returned item with a condition that's listed for resale, Cahoot automatically creates a new resale product and pushes it to Shopify. You don't build the listing manually — it's generated from the original product.

On each resale listing:

SKU — The original product's SKU with the condition suffix appended (for example, SKU-001-LN).
Title — The condition is added to the product title (for example, Merino Wool Sweater — Like New) so it's clear everywhere the product name appears.
Price — The original price is shown as a struck-through compare-at price, and the discounted price becomes the sell price, so shoppers see the savings.

The resale listing appears on the original product's page through the Cahoot theme blocks, so shoppers browsing that product see the discounted option alongside the new item.

Note: The storefront matches a resale listing back to its original product using the original ("main") SKU, so resale SKUs must keep the original SKU intact with only the condition suffix added. The Like New listings will not appear throughout your storefront, they only appear on the main product page.

Rules to Know

Important: If a customer buys a resale item and later returns it, that item is routed to your warehouse as a standard return. A resale item cannot be listed for resale a second time.

Related: Peer-to-Peer Eligibility

Condition grades control your resale listings. Whether a returning customer can choose peer-to-peer for a given product — shipping the item directly to the next buyer instead of sending it back to you — is a separate, per-product setting. If a product isn't peer-to-peer eligible, the customer can't choose that option and the return goes to your warehouse as a standard return. To encourage the peer-to-peer choice, Cahoot offers eligible customers a cashback incentive, provided by Cahoot at no cost to you. See P2P Eligibility.

Need Help?

For questions about condition grades or resale listings, Submit Ticket.