Configuring Your Returns Portal
This article covers the settings that power your Cahoot returns portal — the customer-facing page where your shoppers initiate returns. Cahoot configures everything during onboarding with sensible defaults, so you can start processing returns right away and customize as needed.
What You Need to Provide
During onboarding, your Cahoot specialist will ask for the following. Everything else is handled by Cahoot with defaults.
Required from you:
- Brand logo — A URL to a hosted image (PNG or SVG) for your returns portal header
- Contact email — The support email address displayed in your returns portal
Returns Portal Settings
These settings control how your portal appears to customers and how it connects to your Shopify store.
| Setting | What It Does | Default |
| Returns Portal URL | The web address where customers go to start a return. Link to this from your returns policy page, order confirmation emails, or packing slips. | yourbrand.letscahoot.net |
| Logo | Your brand logo displayed at the top of the returns portal. | Provided by you during onboarding |
| Contact Email | The support email address shown to customers if they need help with a return. | Provided by you during onboarding |
Return Policy Settings
These settings control how long customers have to return items and what happens to returns that aren't shipped.
| Setting | What It Does | Default |
| Default Return Days | Number of days after purchase that customers can initiate a return. | 30 days |
| Auto-Cancel Days | Number of days after which a return is automatically cancelled if the customer hasn't shipped the item. Prevents returns from staying open indefinitely. | 10 days |
Refund & Shipping Settings
These settings control how customers get their money back and how they ship returned items.
| Setting | What It Does | Default |
| Refund Options | The refund methods available to customers: Store Credit, Original Form of Payment, or both. | Both enabled |
| Shipping Cost Refund % | The percentage of the original shipping cost refunded to the customer. Set to 100 for a full refund, or lower for a partial refund. | 100% |
| Shipping Options | How customers send back returns: Ship it Back (print a label and drop off) or Go Printerless (drop off at a carrier location without a label). You can enable one or both. | Both enabled |
Optional Customizations
The following settings are pre-configured by Cahoot during onboarding with sensible defaults. You can request changes to any of these at any time by contacting Cahoot support.
| Setting | What It Controls | Example |
| Return Reasons & Sub-Reasons | The dropdown options customers see when explaining why they're returning an item. | Doesn't fit → Too small, Too large |
| Item Condition Issues | The checklist of physical condition issues customers can report about the item. | Ripped fabric, Stained, Missing parts |
| Used Item Pricing | The discounted price for each condition level. The original price displays with a strikethrough for comparison. | Like New = 5% off original |
| Cashback Incentive | The bonus offered to customers who participate in peer-to-peer shipping, encouraging them to hold their item while Cahoot finds a new buyer. | $3.00 bonus, 7-day hold window |
| Custom Portal Domain | Use your own subdomain instead of the default letscahoot.net URL. | returns.yourstore.com |
Related Articles
- Getting Started with Peer-to-Peer Returns — Onboarding walkthrough
- Peer-to-Peer Returns Overview — Day-to-day workflow guide
- Creating Custom Domains for your Returns Portal — Set up a branded returns URL
- Granting Cahoot P2P Returns Access to Shopify — Approve collaborator access