Order Statuses
Order Statuses indicate the current state your orders are in. Cahoot supports a variety of different Order Statuses. Let's explore each Order Status:
Order Status Overview
Received: When orders come into Cahoot they begin in the Received status. From here, Cahoot automatically moves orders to the Processing status.
Processing: For Warehouse Exchange SKUs, Cahoot computes and compares rates from all your supported carriers and services and determines the best locations orders should be fulfilled from. If it's more cost-effective to ship the order from a Partner location, it will move to the Match Confirmed status. If no Partner is available or it's not most cost-effective to ship from a Partner location, the order will move to the No Match Found status instead.
Match Confirmed: Applicable only for SKUs that are open for optimization. If the item is in stock at a Partner location and shipping savings are available, the order is put into Match Confirmed status and assigned to your Shipping Partner for fulfillment.
No Match Found: Orders for non-Warehouse Exchange SKUs are automatically moved to the No Match Found (NMF) status. Orders for Warehouse Exchange SKUs that are not more cost-effective to fulfill from a Partner location will also move to NMF status.
Shipping Label Ready: If the Account-Level setting, ‘Automate Label Generation’ is enabled, Cahoot will auto-create shipping labels for orders using the most cost-effective carriers/services. The Order Status will then change to Shipping Label Ready, which means your shipping labels are ready to be printed. If 'Automate Label Generation' is not enabled, orders will be moved to Shipping Label Ready status once you queue orders for label generation. Shipping labels can otherwise be created manually with no automation.
Shipped: Once an order's shipping label is printed in Cahoot, the Order Status will change from 'Shipping Label Ready' to 'Shipped.' Note that when a label get created, Cahoot automatically sends the tracking information to your integrated sales channels and will update the Order Status as Shipped in those channels, which in turn, typically notifies your customer that the order is shipped (depending on the sales channel and your account settings).
Delivered: Once an order is delivered to your customer, Cahoot will change the Order Status from 'Shipped > In Transit' to 'Delivered'
Excluded: Cahoot will exclude orders for many different reasons. For example, some Sellers do not want to optimize certain orders (e.g. International) so they might choose to exclude them from Cahoot. While you can manually exclude orders as needed, Cahoot can also be configured to automatically exclude orders. Please reach out to your Account Manager to discuss your needs for identifying and excluding specific order types.
Note: Excluded orders will not be shipped with a Cahoot shipping label so you will need to manage such orders outside of Cahoot. Unfortunately, at this time, we do not support the ability to bulk exclude orders, or un-exclude orders once excluded.
