Monitor and Track Shipments
Cahoot gives you full visibility into your orders and deliberately keeps Cahoot Shipments separate from your own shipments to avoid double shipping. This article will demonstrate how this works as well as how to customize views and identify some helpful reports that support your workflow.
Use the Shipped Orders page:
1. Navigate to Orders > Shipped.
2. On the Partner Shipments tab, you will find the full list of orders fulfilled by Cahoot. Filter the results by Date Range, Channel, or any number of several other filter criteria.
3. Add new Columns by selecting the three dots in any column header and choose the columns you want displayed. For example, Tracking Numbers.
Use the Print and Ship My Orders page:
1. Go to Print and Ship My Orders > Partner Shipments tab to find the full list of orders fulfilled by Cahoot. Filter the list by Date Range, Shipping Service, or any number of several other filter criteria. You can also create Order Filters on the top right of the page for more complex filter requirements.
IMPORTANT: If you need to cancel a fulfillment for any reason, simply Exclude the Order.
Known USPS Tracking Number Issues
From time to time, USPS will assign a reused tracking number to a shipment, or the shipment will be scanned incorrectly. These can be confusing because you might see a shipment history for an order that hasn't left the warehouse yet. This can happen for a couple primary reasons; there's nothing to do about them other than be aware and either wait for the issue to correct itself or wait for the actual delivery to occur:
Recycled Tracking Numbers
Usually, you will see a different destination and delivery date/time than expected. There may also be a note in the tracking information stating the label is "Archived." Typically after the Post Office scans the label again, the tracking info will update accordingly.
USPS Incorrect Scanning
If the shipping address is correct, then it could be a USPS driver error such as scanning a package as "Delivered" instead of "Accepted". When this happens, the tracking information is updated with "Delivered" status, and the tracking number will not accept additional updates from subsequent scans of the label. If tracking the shipment is a high priority, a USPS customer service rep should be able to help.