Cahoot tracks inventory in real-time as orders are processed so that you can monitor and replenish inventory in advance of stock-outs, which is important for all order types, but critical for Seller Fulfilled Prime SKUs.
Note: Cahoot does not track inventory outside of Cahoot warehouses, including Seller managed warehouses. Cahoot does not update Inventory Qty Available to any sales channels.
Reminder: For Sellers utilizing Cahoot as Shipping Software + Partner Fulfillment, it is your responsibility to update the Cahoot Only Fulfilled setting, when needed, for your Cahoot SKUs in the network.
For Network Sellers (where Cahoot is doing ALL fulfillment), please ignore this setting.
1. Go to Inventory > Your Inventory with Partners.
Partner Qty Available is real-time inventory available for each of the SKUs stored across Cahoot warehouses.
Partner Qty Committed is the number of units actively assigned to orders for fulfillment (i.e. orders in Match Confirmed Order Status), but not yet Shipped.
Partner Qty On Hand is the total number of units in stock, which is equal to the Partner Qty Available (units not yet committed to an order) PLUS Partner Qty Committed (units already committed to an order).
Note: Inventory is Committed to an order at the time it is assigned to a Cahoot warehouse for fulfillment, and it is simultaneously deducted from Inventory Available (because it can no longer available to be committed to new orders for the SKU). When the order is fulfilled (Shipped Order Status), the Partner Qty Committed is decremented to zero.
When Partner Qty Available at all locations reaches zero (0) units, orders are put into No Match Found Order Status for Sellers to ship or manage themselves.
IMPORTANT: Your Qty Available is not tracked by Cahoot. This is a static number that usually follows these guidelines:
- 0 - Seller is out of stock, and is NOT fulfilling own orders. All orders will be fulfilled by Cahoot (unless Cahoot is also out of stock).
Cahoot Only Fulfilled setting is Turned On.
- 99 - Seller has available inventory and is fulfilling orders along with the respective Cahoot fulfillment partners; Cahoot Only Fulfilled setting is Turned Off.
If you are using Cahoot Shipping Software, it is your responsibility to let Cahoot Support know when you run out of inventory or receive a new replenishment so these values can be updated and orders fulfilled accordingly.
Note: To update the Cahoot Only Fulfilled setting for your Cahoot SKUs, navigate to [Products > All Products > [show filters] > Search your Cahoot SKU > select Edit]. Then, use the checkbox to enable or disable the Cahoot Only Fulfilled setting.
After updating the Cahoot Only Fulfilled setting, go to the Your Inventory with Partners grid to verify the Cahoot SKU is now set to Cahoot Only Fulfilled for all Available Locations.
Lastly, its a good idea to verify that your Cahoot SKUs are Live by going to the All Products grid and confirming the Open for Cahoot Fulfillment setting is set to Yes. If any of your Cahoot SKUs (that have available partner inventory) are set to No, please open a ticket with Cahoot Support to learn more.
IMPORTANT: Do not change any SKU or ASIN values for SKUs Cahoot has in stock without informing the Cahoot Support Team well in advance. It will break the SKU mapping and orders will not be recognized as fulfillable. Learn more about Creating and Managing Products and Alias SKUs.