UPS and FedEx offer a free money-back guarantee for most late deliveries in the US. If your packages are delivered even one minute late, you are entitled to a full refund. However, FedEx and UPS will NOT notify you on late shipments or voluntarily give money back. You must request a refund. This article will show you how to find late carrier shipments and how to file a claim with the carrier for a refund.
1. Navigate to Reports > Exceptions Report, or click one of the number hyperlinks from the Shipment Insights section of your Cahoot Dashboard.
2. Select the Metric Name drop down and filter by Carrier Missed SLA.
3. Remove USPS from the list by adding the Label Carrier column and filter out USPS.
6. Decide what to do with all that free refund money :)