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Learn how to void shipping labels below. Labels cannot be edited after they are generated, so if corrections such as address, carrier/service, weight, dimension, or other detail need to be made, voiding the existing label and re-generating a new one is the only option. Carriers will issue a refund for voided labels according to their refund policies.  

 

Note: Each carrier has its own refund policies. If the carrier does not allow voiding labels in other platforms, or does not support voiding labels at all, contact your carrier directly for assistance.  

 

Step-by-Step Guide

1. Navigate to the Sales Order page and click the Void Label button under the Shipments section at the bottom of the page.

Note: For Orders assigned to Cahoot for fulfillment, labels can be voided only if the following conditions are met:
  • Packing Slip has not been printed.
  • Shipping Label has not been printed.
  • Order has not been added to a Pick List.
Doing this will Exclude the Order from the Cahoot fulfillment workflow. Once Cahoot has started processing the Order, however, the label can no longer be voided. Learn more.

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2. Select Yes to confirm your request.

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Note: If you receive an error when trying to void a shipping label, after multiple attempts you will see an option to "Force Void Label." Click Force Void Label to bypass the error. 

 

 

3. Once the label is voided you will see the Create Shipping Label button appear in the top right of the Sales Order page.

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Tip: Orders that do not require a new shipping label should be Excluded so the system doesn't expect a shipping label for that order and likewise minimizes clutter. Simply use the Exclude Order button that becomes visible at the top of the Sales Order page after the shipping label has been voided.

 

Note: Voiding Labels will automatically initiate a refund. However, it will take several weeks for the refund to process in your account. Currently, Cahoot does not support the ability to bulk void labels.

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