Logo
Request Support Sign in
  1. Cahoot
  2. Shipping Software
  3. Ship Orders

Menu

Fixing Labels That Fail Auto-Label Creation

 

There are several reasons why Cahoot may be unable to automatically create a shipping label and/or intentionally put an order into Manual Review. When this happens, orders will be shown in the Failed Labels section on your Cahoot dashboard. This simply means that either the Auto-Label function has failed, or that there is a rule in place or something unusual about the order that requires manual review to prevent a shipping mistake, not that the label is bad. 

 

Video Walkthrough

The first step to handling "failed" Cahoot Shipping Labels is to understand the reasons for failure and what they each mean:

 

The second step to handling failed Cahoot Shipping Labels is to correct them:

 

Step-by-Step Guide

1. Find orders that have Failed Auto-Label creation in the Failed Labels section of the Cahoot Dashboard, categorized by error type. Click the number in the Today column to review each order that Failed for each error type.

 

2. On the Failed Labels Report, click Create Label in the Action column to manually create these labels. 

2.png

 

3. This will open the Create Label page. From here, you can review each order, either correct the error or review and approve the error, and create the shipping labels one at a time.

Note: The Alert Box at the top of the page and any Order Tags assigned to the order will help you quickly identify the source of the error and what needs to be done to correct the issue.

 

4. Select the Create Label & Go To Next button to quickly move to the next order with the same reason for failure.

4.png

 

5. Select an Error Reason to filter your orders by the different reasons for failure. 

 

Return to top

Related articles

  • Fixing Failed Labels
  • Fixing Invalid Addresses Using Address Validation
  • On-Demand Auto-Label Queue
  • Fixing Invalid Addresses
  • Using Barcode Scan Verification when Packing and Verifying Shipment Contents

Company

  • About Us
  • Contact Us
  • Terms of Use
  • Privacy Policy

Platforms

  • Shipping Optimization
  • Label Optimization
  • Inventory Optimization
  • Post Purchase Optimization

Resources

  • Testimonials
  • Partners
  • News & Events
  • Blog

Copyright © Cahoot. All Rights Reserved.

Zendesk Theme Designed by Diziana