Different selling channels and marketplaces use their own unique order statuses to support their user's workflows. ShipStation has its own default order statuses that may differ from what other selling channels use. We kept this in mind when building all of our integrations.
Note: If your selling channel(s) allows custom order statuses, you will need to make sure they get mapped within the store's settings. Also, note that this is only available for shopping carts that support custom order status mappings.
1. Login to your ShipStation account and navigate to Account Settings (the wrench icon in the upper right).
2. Select Selling Channels > Store Setup from the sidebar on the left.
3. Find the store in question, and select the Edit link.
4. Under the Store Information sub-tab, find the Your Order Statuses section and enter the custom statuses from your marketplace that correlate to each ShipStation status.
Important Notes About ShipStation Order Statuses:
Awaiting Payment - Orders that are in this status cannot be shipped. They must be marked as paid, which moves them to the Awaiting Shipment status. Keep in mind that some marketplaces do not import unpaid orders into Awaiting Payment.
Awaiting Shipment - This status displays all open orders that need to be shipped. Enter the order status that you use that states an order is ready for shipping.
Shipped - Orders in this status were either shipped through ShipStation, imported as shipped from an integrated marketplace, or updated by a marketplace refresh. To confirm how this order was marked Shipped, select the order, then click the Activity Log panel.
Cancelled - Orders in this status have either been updated as cancelled by the marketplace or cancelled within ShipStation. Please note that ShipStation updates orders as cancelled from your marketplace; however, if you cancel an order in ShipStation, it will not update back to your marketplace.
On Hold - Displays orders that have been placed "On Hold", either manually or automatically, because the item is on back-order, is partially fulfilled, reserved for Cahoot Shipping Labels, etc. Orders can be taken out of on hold status via the "Hold Until" date expiration, manual order status adjustment in ShipStation, or marketplace status update.