Adding Users to Amazon Seller Central
Cahoot Technical Support requires a limited user to be added to Amazon Seller Central for account configuration, testing, and troubleshooting. After launch, this access allows us to monitor orders and fulfillments and quickly investigate any issues.
Steps to Add Cahoot to Amazon Seller Central
1 Log in to your Amazon account and navigate to Settings > User Permissions.
2 Under User Management, click the Authorized Partners tab, then click Add Authorized Partner.
3 Copy the Invite link by clicking Copy link, then click Send Invite.
Alternatively, if you are adding Cahoot as a user, use the following information:
- Name: Cahoot
- Email: support@cahoot.ai
4 Open a Cahoot Support ticket and provide the Solution Partner invite link copied in the previous step.
5 When you receive confirmation of our acceptance, navigate back to Settings > User Permissions, open the Authorized Partners tab, and select Accept Invitation.
6 Add some Admin permissions and click Save Changes. Do not worry about this step too much, since you will fine-tune the permissions in the next step.
7 Finalize the permissions. Navigate back to Settings > User Permissions, find the Cahoot user, and click Edit.
8 Add the Generalist, Fulfillment, and Performance Executive permissions, plus the Admin permission for Manage Carrier Accounts. Then click Save Changes.
9 You’re done! Cahoot Support now has the access needed to assist with your account.