Amazon AWS Access Key ID
The Access Key ID is the first of two "security credentials" used to make programmatic calls to AWS API operations. The other security credential is the "Secret Key". Cahoot does not need access to your Access Key ID.
Amazon Developer ID
A seller must authorize a developer to make calls to Amazon MWS on the seller's behalf using the Developer ID. A Developer ID can be issued to an account on the Professional selling plan by registering as a developer on the User Permissions page in Seller Central.
Amazon Marketplace is an e-commerce platform owned and operated by Amazon that enables third-party sellers to sell new or used products on a fixed-price online marketplace alongside Amazon's regular offerings.
Amazon Marketplace ID
The Marketplace ID identifies the marketplace for a request when Amazon MWS requires it. For example, US vs. Canada or Mexico are all distinct marketplaces for the local regions. Applications that make calls to Amazon MWS need to know which marketplace they are connecting to.
Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is an integrated web service API that helps Amazon sellers to programmatically exchange data on listings, orders, payments, reports, and more.
Amazon Merchant Token
See Amazon Seller ID
Amazon MWS Auth Token
Amazon Marketplace Web Service (Amazon MWS) is a secure environment that uses signatures for authentication and lets sellers delegate calling rights to developers by using the Amazon MWS authorization service. This is required for a developer to connect an external application to an Amazon Seller's store.
Amazon Prime is a paid service ($119 per year or $12.99 per month) that gives Amazon shoppers free one- or two-day shipping on most items, among several other perks.
Amazon RDS (Relational Database Service)
Amazon Relational Database Service (Amazon RDS) is a web service that makes it easier to set up, operate, and scale a relational database in the cloud. It provides cost-efficient, resizable capacity for an industry-standard relational database and manages common database administration tasks.
Amazon Secret Key
Similar to a conventional password, the Secret Access Key, or Secret Key, is the second of two "security credentials" used to make programmatic calls to AWS API operations. The other security credential is the "Access Key ID". Cahoot does not need access to your Secret Key.
A third-party merchant that sells new or used products on the Amazon Marketplace for a fixed price. See also FBA, FBM, and SFP.
Amazon Seller ID
The Seller ID is a unique alphanumeric string used to identify the seller account on Amazon, similar to a username. This is required for a developer to connect an external application to an Amazon Seller's store.
Amazon Shipping Template
Amazon allows sellers to create and save custom shipping settings in a pre-defined format called a 'shipping template'.
Amazon Web Services (AWS)
Amazon Web Services (AWS) is a subsidiary of Amazon.com that provides on-demand cloud computing platforms to individuals, companies and governments, on a paid subscription basis. The technology allows subscribers to have at their disposal a full-fledged virtual cluster of computers, available all the time, through the Internet.
The Amazon Standard Identification Number (ASIN) is a 10-character alphanumeric unique identifier assigned by Amazon.com and its partners for product identification within the Amazon organization.
The Buyer is the customer that purchased an item from Amazon.com.
The Buyer-Seller Messaging Service lets you communicate with buyers in the Amazon marketplace via email or Seller Central. The service uses encrypted email addresses for both buyers and sellers. For example, a buyer who contacts you is assigned an encrypted alias like firstname.lastname@example.org. Emails are then routed to you via the encrypted alias.
An integral part of the Amazon ecosystem is the option of allowing customers to leave a feedback for a product they purchased, and the seller that they bought it from. This in turn gives future customers a rough idea as to the quality of the product, and if the seller is someone they should do business with.
FBA (Fulfillment by Amazon)
Amazon marketplace third-party sellers that send inventory to Amazon warehouses to be picked, packed and shipped by Amazon employees when an order is taken for their listing.
FBM (Fulfillment by Merchant)
Amazon marketplace third-party sellers that pick, pack and ship their own orders.
ISBN is a general industry term that stands for International Standard Book Number. It is a 10 or 13-digit unique commercial book identifier barcode.
Metrics - A-to-z Guarantee claim rate
The A-to-z Guarantee claim rate (represented as a percentage) is the number of orders that have received an A-to-z Guarantee claim divided by the number of orders in the relevant period.
Metrics - Average Response time
This is the amount of time elapsed between the transmission of a buyer message and the transmission of your response, including weekends and holidays.
Metrics - Cancellation Rate
The Cancellation Rate, or Pre-fulfillment Cancel Rate, is the number of seller-fulfilled orders cancelled by the seller prior to ship-confirmation divided by the number of seller-fulfilled orders in the relevant time period.
Metrics - Late Shipment Rate
The Late Shipment Rate is the number of seller-fulfilled orders with a ship confirmation that is completed after the expected ship date divided by the number of seller-fulfilled orders.
Metrics - Negative Feedback Rate
The Negative Feedback Rate (represented as a percentage) is the number of orders that have received negative feedback divided by the number of orders in the relevant period. This metric is order-correlated, meaning we look at the date of the order (not the date on which the feedback was received) when computing the rate.
Metrics - On-Time Delivery
Your On-Time Delivery score shows the percentage of seller-fulfilled packages that buyers received by the estimated delivery date.
Metrics - Order Defect Rate
ODR (represented as a percentage) is the key measure of your ability to provide a good customer experience. It's the number of orders with a defect divided by the total number of orders. There are three components within ODR: A-to-z Guarantee claim rate, Negative Feedback Rate, and Service Chargeback Rate.
Metrics - Refund Rate
The Refund Rate is order-correlated, meaning it's calculated as the percentage of orders in a specific time period with a refund, regardless of when the refund was issued.
Metrics - Return Dissatisfaction Rate
RDR is the percentage of valid return requests that were not answered within 48 hours, were incorrectly rejected, or received negative customer feedback. There are three parts to RDR: Negative Return Feedback Rate, Late Response Rate, and Invalid Rejection Rate.
Metrics - Valid Tracking Rate
As a North American seller, you are required to provide valid tracking numbers for 95% of your U.S. shipments.
Orders - Pending
Pending orders are most commonly 1) Held for 30-minutes after the order is placed to allow the buyer an opportunity to cancel the order, 2) payment verification was unsuccessful or requires extended processing, 3) an FBA order that qualifies for free shipping and the order is waiting for all of the order items to be gathered, or 4) an FBA order for multiple items but one item is out of stock, even if Amazon chooses to split the order and send the in-stock items.
Orders - Premium Unshipped
An Unshipped order that requires Premium Shipping such as Same-Day Delivery, One-Day Delivery, and Two-Day Shipping.
Orders - Unshipped
Once an order's status changes to Unshipped, the Confirm and/or Cancel buttons will appear in Manage Orders and the order will appear in both the Order Report and the Unshipped Orders report. Now you may ship the order and confirm it as shipped in Manage Orders or with a feed.
Premium Shipping allows sellers to provide fast shipping options to customers. In the United States, Premium Shipping options include Same-Day Delivery, One-Day Delivery, and Two-Day Shipping.
SFP (Seller Fulfilled Prime)
Amazon marketplace third-party sellers that pick, pack and ship their own orders, but are eligible to offer Prime 2-day shipping because they meet or exceed Amazon's shipping policies.
SKU is a general industry term that stands for Stock Keeping Unit. ... In the case of Amazon the Amazon SKU is a unique code that refers to a distinct item you are selling in your online shop.
UPC is a general industry term that stands for Universal Product Code. It is a 12-digit bar code used extensively for retail packaging in United States across marketplaces and channels and is specific to a product. Not all products have UPC codes as they are purchased and assigned as needed.