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Carrier Package Intercept: When and How to Redirect Your Shipment

Package intercept services allow you to redirect a package that's already in transit to a new address or have it returned to the sender. UPS, FedEx, and USPS all offer these services, though each has specific requirements and limitations.

 

General Eligibility Requirements

Timing is Critical: Package intercept requests must be submitted before the package is delivered or out for final delivery. Once a package is loaded on the delivery vehicle for its final destination, intercept options become unavailable.

Eligibility: For most carriers, only the original sender can request a package intercept. Recipients typically cannot initiate intercept requests unless specifically authorized by the sender or in certain limited circumstances.

Order Status: The package must receive a carrier origin scan and still be in the carrier's network but not yet delivered. Packages that are damaged, already delivered, or being held at a facility for pickup may not be eligible for intercept.

 

⚠️ Important for Cahoot Shipments: For packages shipped on Cahoot's carrier accounts, standard intercept procedures may not apply. First, try calling the carrier directly to submit a package intercept. 

 

UPS Package Intercept
  • Available for most UPS services including Ground, Air, and International
  • Cannot intercept packages addressed to PO Boxes or military addresses
  • Some restrictions apply to hazardous materials shipments
  • Get Started: UPS Package Intercept
  • Learn More: Frequently Asked Questions
USPS Package Intercept
  • Available for Priority Mail Express, Priority Mail, and some Ground services
  • Cannot intercept mail addressed to PO Boxes in most cases
  • Must be requested online or at a Post Office location
  • Get Started: USPS Package Intercept
  • Learn More: Frequently Asked Questions
  • Submit: Verify your shipment is eligible for Package Intercept
FedEx Package Intercept
  • Called "FedEx Delivery Manager" for residential deliveries
  • Different options available depending on service type (Express, Ground, etc.)
  • International shipments may have additional restrictions
  • Learn More 

 

Important Notes

Fees Apply: All carriers charge fees for package intercept services, and these fees are in addition to any original shipping costs.

No Guarantees: While carriers make every effort to intercept packages, success is not guaranteed, especially if the request is made close to the delivery date.

Address Changes: When redirecting to a new address, ensure the new location is within the carrier's delivery area and can accept the type of package being shipped.

Tracking Updates: Monitor tracking information closely after submitting an intercept request, as delivery dates and locations will change once the intercept is processed.

 

 

 

Contact Carrier 

United Parcel Service - Wikipedia 1-800-742-5877 UPS Package Intercept
The History Behind the USPS Logo - Postal Posts 1-800-275-8777 USPS Package Intercept
LOGO.com 1-800-463-3339 FedEx Package Intercept

 

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