Return to Sender Processing for Cahoot Fulfillment Partners – Cahoot

This guide outlines the required steps for Fulfillment Partners to properly handle Return to Sender (RTS) packages that are returned to your facility.

Important: Do not attempt to ship or dispose of returned items until Cahoot Support has reviewed and confirmed the appropriate next steps.

Step 1: Notify Cahoot

When you receive a returned package, immediately Submit a Ticket to Cahoot Support with the following information:

Cahoot Order ID (found on the original shipping label)
Item details (SKU & Barcode)
Quantity of returned units

If the original shipping label is obscured or you cannot identify the Cahoot Order ID:

Provide clear photograph(s) showing:

Original shipping label (if visible)
Any carrier return labels affixed to the package
Customer name and address (if original label is obscured)

Note: These photos help us quickly identify the corresponding sales order in our system. When original shipping labels are covered by carrier labels, customer names become crucial for order identification.

Step 2: Store in Designated Returns Bin

Once you've submitted the ticket with the above information or photos:

1Place the item in your designated returns bin.

2If you don't have a returns bin, create a dedicated bin location for returned items. Choose a location that's easily accessible but separate from regular inventory. This bin will be used for all future returns.

Step 3: Provide Additional Information

In your support ticket or follow-up communication, include:

Bin number or location identifier
Assessment of item condition (can it be repackaged for sale?)

Important: Submit all RTS tickets through the standard Cahoot Support portal with the subject line: Return to Sender Processing. Ensure all photos are clear enough to read labels and text.

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Step 1: Notify Cahoot

Step 2: Store in Designated Returns Bin

Step 3: Provide Additional Information

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