Return to Sender Processing for Cahoot Fulfillment Partners
This guide outlines the required steps for Fulfillment Partners to properly handle Return to Sender (RTS) packages that are returned to your facility.
Step-by-Step Guide
Step 1: Notify Cahoot
When you receive a Returned package, immediately submit a support ticket to Cahoot Support with the following information:
- Cahoot Order ID (found on original shipping label)
- Item details (SKU & Barcode)
- Quantity of returned units
If the original shipping label is obscured or you cannot identify the Cahoot Order ID:
Provide clear photograph(s) showing:
- Original shipping label (if visible)
- Any carrier return labels affixed to the package
- Customer name and address (if original label is obscured)
Note: These photos help us quickly identify the corresponding sales order in our system. When original shipping labels are covered by carrier labels, customer names become crucial for order identification.
Step 2: Store in Designated Returns Bin:
Once you've submitted the ticket with the above information or photos:
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Place the item in your designated returns bin
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If you don't have a returns bin:
- Create a dedicated bin location for Returned items
- This bin will be used for all future returns
- Choose a location that's easily accessible but separate from regular inventory
Step 3: Provide Information
In your support ticket or follow-up communication, include:
- Bin number/location identifier
- Assessment of item condition (can it be repackaged for sale?)
Important Notes:
- Do not attempt to ship or dispose of returned items
- Ensure photos are clear enough to read labels and text
- Submit all RTS tickets through the standard Cahoot Support portal with the subject line: "Return to Sender Processing"