Understanding Inventory Sync Across Sales Channels
This guide explains how inventory synchronization works between Cahoot and various sales channels, including Shopify, Amazon, eBay, and other integrated platforms.
Automatic Sync Behavior
When you first receive inventory in Cahoot you must manually update inventory levels in your sales channels. This one-time setup ensures your initial stock levels are accurate.
When orders are processed through Cahoot:
- Inventory automatically decreases in both Cahoot and the sales channel
- No manual intervention is required
- This maintains consistency between systems
- Applies to all orders fulfilled by Cahoot
Important: Orders processed outside of Cahoot won't automatically update Cahoot's inventory count, potentially causing discrepancies. Such orders include:
- Direct Shopify orders not routed through Cahoot
- Manual marketplace orders
- In-store or physical retail sales
- Orders through non-integrated channels
- Phone or email orders processed manually
Best Practices
To maintain accurate inventory across all channels:
- Initial Setup
- Always update sales channel inventory manually after receiving inbound stock in Cahoot
- Double-check numbers across all platforms
- Order Processing
- Route all possible orders through Cahoot to maintain automatic sync
- Keep track of any orders processed outside Cahoot
- Regularly reconcile inventory if you process orders through multiple channels
- Regular Monitoring
- Conduct periodic inventory audits
- Compare stock levels between Cahoot and sales channels
- Address any discrepancies promptly