Damaged Item Found during Fulfillment Operations

Follow the steps below if you find a damaged item during daily fulfillment operations.

Note: Damaged units found during inbound receiving are received on the inbound page. You can learn more here.    

Step-by-Step Guide 

1. Take Picture: Take a picture of the damaged item. 

2. Bin Location: Place all damaged items together in the same bin location so they are not co-mingled with good inventory. 

3. Notify Cahoot: Submit a Support Ticket and include the SKU Name, Barcode, Picture and Bin Location. 

Note: All Damages should be put to the side until further notice.