Cahoot Billing and Invoices
Cahoot billing operates on both weekly and monthly cycles to ensure accurate, timely invoicing for all services. This article covers everything you need to know about your Cahoot invoices and how to reconcile your charges.
Accessing Your Invoices
How to find your invoices
- Monthly invoices are sent directly to your primary email from billing@cahoot.ai
- Check your email inbox for billing statements
- Search for emails from billing@cahoot.ai if you can't locate them
Need a copy of a specific invoice? Contact our billing team at billing@cahoot.ai with:
- Your account name
- Invoice date or period needed
- They will resend the invoice to your email
Weekly Billing
What's included: Cahoot invoices weekly each Monday (Tuesday when required due to holidays) for operational charges including:
- Fulfillment fees
- Storage charges
- Freight costs
- Postage expenses
- Packaging costs
- Work order charges (when completed)
How it works: Cahoot absorbs these costs during the billing period and invoices you the following week for incurred charges. This "credit and bill in arrears" system ensures accurate billing based on actual usage.
Payment process: Invoices containing the statement of charges are emailed to the account owner the day before ACH payment is collected using the bank account on file.
Monthly Billing
Platform fees: Cahoot Shipping Software and Platform Fees are invoiced monthly on the same day of the month that the first Platform Fee was due, as listed on your signed Cahoot Proposal and Pricing document.
Monthly minimums: Fulfillment and Storage minimums are assessed on the first invoice of the following month. For example, fulfillment and storage minimums for January will appear on the first invoice sent in February.
Work Orders & Special Services
Time and materials billing: The following services are billed on the weekly invoice after work is completed at the warehouse:
- Inbound shipment processing
- Internal inventory transfers
- FBA forwarding work orders
- Reboxing and polybagging
- B2B fulfillment work orders
Per-unit billing: Barcoding and inventory removal work orders are billed on a per-unit basis according to the special rates specified in your agreement.
Reconciling Your Charges
Billing is based on Shipped Orders (Shipped On Date), not the Ship By Date or Order Date.
Method 1: Download Sales Orders Report
1Go to Reports → Download Sales Orders
2Set your date range:
- In Cahoot Ship Date Min, enter the billing period start date
- In Cahoot Ship Date Max, enter the billing period end date
3Under Order Status, select "Shipped" and "Delivered"
4Select "Download" to export a CSV spreadsheet with your order information, including the shipping label cost associated with each order